Cannot modify Studio -> Leads -> Edit View Or Search View

[JustinK101]

Running:

Sugar: 4.5.0c
PHP: 5.1.4
MySQL: 5.0.4

When I try and modify the Edit View or Search View layout for Leads the page comes up looking the exact same as my detail view. I am able to edit the detail view layout though. Therefore I cannot modify the Edit View and Search View layout for leads.

I have also created a ticket here:

http://www.sugarcrm.com/crm/?option=...2-45147beabd5d

[JustinK101]

Am I the only one who cannot change their Edit View and Search View for leads in studio? Horrible.

[chrisky]

"When I go into studio -> leads -> edit layout -> Edit View
My custom layout is defined, exactly the same as Detail View, and how I want it. Then I click save and publish. When I acutally go and edit a lead though, the default edit view layout is displayed and not my custom layout. I have a feeling the Edit View for leads is in fact the Detail View for leads in studio and not working.
Subject: Edit View, Search View, Not Even Displaying, Seeing Detail View
Still the same problem in 4.5.0c. When I go to leads and Edit View the page looks the same as my Detail View, also the Search View looks the same as the detail view as well.
Thereforre cannot change te Edit View or Search View in studio -> leads."

I can tell you what your problem is...

First, I'm real confident in my assumption that you're running Sugar on a Linux based system, because that's where this problem arises.. At least in my own personal experience..

FILE PERMISSIONs!

you've edited/modified, or messed with the:
modules/moduleName/EditView.html or DetailView.html files....

The user of which your webserver runs under does not own these files nor have write permission.

My personal solution, which I use often cause I do alot of custom editing, is this:

chown -R username.username SugarCRMDirectoryName

Whereby you are at a shell prompt, one directory above the crm installation.
This command will change the ownership of all files in the sugar directory and all sub-directories, to the username specified (this should be the linux username of which your webserver runs under).

This single command will fix this problem and ensure it does not exist with any file in your crm installation.

Your welcome..

[chrisky]

Am I the only one who cannot change their Edit View and Search View for leads in studio? Horrible.

Nope... lol, I do believe myself and a few others have been in that boat a time or two; however, we knew why and thus fixed it quick as a lightning.

And I've shared with ya my two methods of dealing with permissions issues...
And because I don't much care for spinning my wheels while having one of the servers bang my head against an old power supply while laughing at me, I usually come up with the sure-proof and quickest humanly possible solution [to the best of my limited human ability that is] to the problem(s)..
----
Horrible? rofl

More like self-inflicted...

And yes, I'm going on assumptions... Though experience outpowers the first three letters of assumptions.. lol

You describe, to the 't', a lack of webserver write access (file permission) to the various 'view' html files in the modules root directory.

And, I only know this, becuase I've been through this a zillion times!
I'm guilty as charged..

Though already extremely familiar with troubleshooting, and the amount of trouble file permissions can cause....
Well, I like to rule that out quick, and what I'll do is the nut-case extreme..
chmod 777 baby....oh...yeah!

However, just prior to my recursive lucky 21 stunt, I'll tar up that directory AND also make a copy of it as well, but lemme tell ya! There's no quicker way than that to determine whether or not it's a file permissions issue..

Just a few tips out of my wacky mind, and I know they'll help...

On another topic, you should really look at manually editing those files!
You can do some real nice things when it comes to layout and design, though Studio really is desired when it comes to time..

The best of both worlds does exist btw.. I, myself, have created many studio compatible Detail & Edit Views of which were extremely customized in appearance, layout, and design... Simply put, fit alot more fields and alot more data on the page/screen compared to Studio by default, as well as a much nicer and appealing appearance.

Okay, all my late night humor aside, my intent was to give ya a hand, so I hope nobody takes offense to my post(s), and I would like to hear back from ya as to whether or not ya get it resolved and should you have any questions regarding what I've tried to describe, let me know.

Chris,

[alejandrops]

almost same problem here, but in tasks edit, using 4.21 bitrock install - win2K

[dawii]

I can view and see the list for leads, but when I edit or create a new one the module I have edited disappears. I placed full control to everyone for the leads folder. I am running 4.5d, Windows Server 2003. Please help. I have been battling with this issue since 4.5 and I was under the assumption that with 4.5b this would be corrected.

[JustinK101]

chrisky:

I am acutally running iis6 and think this is the problem.

I double and triple checked, the entire CRM root folder has full access rights to the web user. I even went into the modules/leads/editView files and verified the security permissions were full access rights for the web user.

It it very odd, when I click on Detail View it works, when I click on Edit View the screen looks the same as Detail View and doesnt work, when I click on Search View the screen looks and same as Detail View and doesnt work either.

No bitrock, PHP 5.1.4, mySQL 5.


Ehhhhh

[dawii]

Thats exactly the same problem I have.....IIS6 PHP 5.1.4 MYSQL 5....any help? I will pay someone to fix this. I need this fixed so leads can be imported and added with the correct fields.

[chrisky]

Thats exactly the same problem I have.....IIS6 PHP 5.1.4 MYSQL 5....any help? I will pay someone to fix this. I need this fixed so leads can be imported and added with the correct fields.

To both of you, heres some questions...

Has it ever worked?
Have you tried installing other editions and/or versions?
etc..

And, if you are wise enough to wanna spend money in attempt to get Sugar running, myself...The same advice I'd give to clients of mine, I'll share with you:
Install it on a linux system!
And should you not currently have a linux system, nor want to setup & maintain one because of their way greater level of complication and demand of manhours opposed to a windows server, then do the following:

Pay for, and obtain some web hosting service from any one of a billion hosting providers on the internet. Such hosting is practically free and likely cost under $10 or $20 a month for most average deployments.

However, if you want to experience problems, and worse yet, problems aren't well supported or quickly resolved, then stick with a windows environment.

It's bad enough to have problem after problem (somewhat of a sugar theme, though a computer theme in general), but why someone would want to experience problems which developers nor anyone else care about, let alone fix.

So without spending a lifetime wasting my time explaining myself..
It's real simple, EVERYONE, experiencing problems with Sugar under a windows server environment, that haven't been fixed or resolved, needs to stop complaining about it let alone whining for someone to fix it.

Spend the damn 15 minutes and FIX it yourself, opposed to an eternity of complaining!
* Google a inexpensive but large and reputable webhost;
* Pull out your credit/debit card,
* signup for some web hosting services under a LINUX server environment
* upload Sugar, and run through the quick install of it

And I'm sure that [a hopeful] 15 or 20% of you will actually bother spending $10-20 and a few minutes doing such.

[JustinK101]

Chrisky,

Umm while your comments are generally true, I must run ii6 and windows because we have ASP applications and we currently only have one server purchased. By the way we dont pay for hosting we pay for rackspace and have our own server, so its not really a money issue, just we must use windows.

PHP should be platform independent though, so just blaiming windows is a cheap way out.

So any real suggestions? I am going to try a completely clean install of 4.5.0d and see if I can even get Edit View and Search View to work in that. If not, then we know the problem lies with THEIR code.