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Thread: Cannot save roles

  1. #1
    dusker is offline Senior Member
    Join Date
    Nov 2008
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    31

    Default Cannot save roles

    Hi,
    i have a following problem:
    i got sugarcrm version 5.1.0a, recently i tried to duplicate one of the roles we have, and it duplicated successfuly but the details for the role (like access details for each module) appeared as NOT-SET. I tried to manually proceed and set them up, but once i pushed save it said 'saving' then 'loading page' and then they all went back to NOT-SET. I didn't have any sql error or nothing. Additionally i tried to create a role from scratch with the same effect, i can create a role, add users to it, even i can delete this role - but there's no way to specify details because everytime i try to save them they tweak back to not set.
    could anybody help me out please? i have to get this done very urgently

    thanks so much in advance
    greetings
    peter

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Jul 2006
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    8,335

    Default Re: Cannot save roles

    Hi Peter

    Are you able to reproduce this same issue on a newer version?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
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  3. #3
    vrsioffice is offline Junior Member
    Join Date
    Dec 2010
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    3

    Default Re: Cannot save roles

    I have a similar issue using version 6.1.3. I can create roles,edit properties, and assign users, but noting saves to the database.

    When in Sugar I can go into Admin/Role Management and see the roles I created, but they are not usable in any other module. If I go directly into the MySQL database there is no data saved in the roles table. I have completely deleted Sugar and re-installed, created a new database, and I still have the same issue.

    Any suggestions?.

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