Cannot schedule a Call

[Veritascredit]

Just upgraded from 6.2.1 to 6.3.0CE

Cannot schedule a new call. Seem as though the module is working in that we can access it fill it out, but when you go to save the call, immediately a dialogue box appears and reads...

"This page is asking you to confirm that you want to leave - data you have entered may not be saved."

i have tried disabling the Ajax feature in the system settings but to no avail.

Does anyone have any ideas on this, we also cannot access any subpanels, not sure if this is related or not. All other activities seem to be working properly.

Thank you for any suggestions!

Glen

[Veritascredit]

To further clarify my originally post above.

We have Disabled all Ajax UI features hoping that this would solve the issue but no luck, this did however address the symptoms of our subpanels not working.

Anyways the "Save" button in the calls module is not working properly, ti seems as though Sugar does not view the save button as the save button and so when you select save Sugar tries to complete a different action. This happens even if all the required fields are NOT completed.

Now when create a call in the subpanel in the quick create view the everything works properly other than the fact that the date and time field do not display properly.

also in the calendar module we can go into an existing scheduled call modify it and save it as well as create a new call.

I'm not a programer of any sorts but my hunch is that in the code however it is written that the "save" button value is equal to something other than save.

Does anyone know the directory path where i might be able to look this up to confirm my suspicions?

Thank you for your guidance!

Glen

[yurikuzn]

To further clarify my originally post above.

We have Disabled all Ajax UI features hoping that this would solve the issue but no luck, this did however address the symptoms of our subpanels not working.

Anyways the "Save" button in the calls module is not working properly, ti seems as though Sugar does not view the save button as the save button and so when you select save Sugar tries to complete a different action. This happens even if all the required fields are NOT completed.

Now when create a call in the subpanel in the quick create view the everything works properly other than the fact that the date and time field do not display properly.

also in the calendar module we can go into an existing scheduled call modify it and save it as well as create a new call.

I'm not a programer of any sorts but my hunch is that in the code however it is written that the "save" button value is equal to something other than save.

Does anyone know the directory path where i might be able to look this up to confirm my suspicions?

Thank you for your guidance!

Glen

Hi

Take a look to console in Chrome browser (Ctrl+shift+J, F12). Maybe some javascript errors occur.

[Veritascredit]

The following is what i found in the chrome browser console. The error does appear to relate to the save action in the calls module.

This is the error:
Uncaught ReferenceError: fill_invitees is not defined

This is the code from line 597 from the Call module

<input title="Save [Alt+S]" accessKey="S" class="button" onclick="fill_invitees();this.form.action.value='S ave'; this.form.return_action.value='DetailView'; return check_form('EditView') && isValidDuration();" type="submit" name="button" value="Save">

index.php:597 Uncaught ReferenceError: fill_invitees is not defined


Would someone be willing to verify what this line of code should read if it is inaccurate.

I'm really hoping this is the issue,

Thanks again,

Glen

[eitrix]

check if there is file jsclass_scheduler.js in modules/meetings

and in calls editviewdefs.php/quickcreatedefs.php you have

 'javascript' => '<script type="text/javascript">{$JSON_CONFIG_JAVASCRIPT}</script>
<script type="text/javascript" src="include/javascript/jsclass_base.js?s={$SUGAR_VERSION}&c={$JS_CUSTOM_VERSION}"></script>
<script type="text/javascript" src="include/javascript/jsclass_async.js?s={$SUGAR_VERSION}&c={$JS_CUSTOM_VERSION}"></script>
<script type="text/javascript" src="modules/Meetings/jsclass_scheduler.js?s={$SUGAR_VERSION}&c={$JS_CUSTOM_VERSION}"></script>
<script>toggle_portal_flag();function toggle_portal_flag()  {ldelim} {$TOGGLE_JS} {rdelim} 
function formSubmitCheck(){ldelim}if(check_form(\'EditView\') && isValidDuration()){ldelim}document.EditView.submit();{rdelim}{rdelim}</script>', 
  

this line:

<script type="text/javascript" src="modules/Meetings/jsclass_scheduler.js?s={$SUGAR_VERSION}&c={$JS_CUS TOM_VERSION}"></script>

[vladimirn]

I have the same problem and i have that js file.
WHat would be next step to solve it?

[Veritascredit]

Double checked the following directory, Sugarcrm/modules/meetings...

and the jsclass_cheduler.js file is present

Tried looking up the calls module to find the .php files in the following directory, Sugarcrm/modules/calls...

I could not find editviewdefs.php/quickcreatedefs.php.

I think a maybe looking in the wrong directory? Can i have you confirm the directory path for the php files?


Thanks again.

[bchabot]

I'm seeing this in 6.3.1 with a fresh install.

Any more details on this? Like, maybe detailed instructions on how to fix it?

[Veritascredit]

Does anyone have any further suggestions on a possible fix for this bug?

[Veritascredit]

I found that if i use Google Chrome the time and date appear properly in the activities subpannel for a call log and I can save the call with no problems. The date and time are not displaying properly in Firefox 9.0.1 in the activiteis of the subpannel and you cannot save the a call there either.

In the call Module though I still cannot use the save button in any Browser. when the save button is clicked it takes me to the search view of the Call module.