Cannot send email through SMTP

[ElenaAlexant]

Hello,
We have a new installation of SugarCRM that has not been customized yet. I'm trying to get the emailing portion to work and I'm able to recieve emails through POP or IMAP but I cannot send any.

I'm getting this error message: "The system is unable to send the message using the outbound email account selected in the From field. Please check the settings for the account in the Mail Accounts tab in the Settings page, or select another account to use to send the message. Click OK to return to the message.".

I verified the settings several times, I also checked the firewall and did not see any SMTP requests come in from the Sugar server.

Please help.

[sugarcane]

Have you set up the system outbound email smtp settings? This can be done in Admin-->Email Settings.

[ElenaAlexant]

Yes, I have. And I checked the settings multiple times, still not working...

[d1m0]

If you have access to your mail logs, check them for any errors. Hopefully there will be some valuable info there which will help us identify the problem.

[ElenaAlexant]

I was able to figure it out. The problem was with the firewall. I did not notice at firts but there was a rule blocking all of the SMTP traffic.

Thanks to everyone who replied.