cannot uncheck use smtp authentication

[michberg]

When I go to Configure Email Settings and choose Exchange Server as the Email provider my settings are never really saved. I have to uncheck SMTP Authentication and enter in the Exchange Server name/address. When I do so I am able to send a test email to someone within the organization. I then click on the Save button but when I return later to check on the settings they are back to having SMTP Authenication on with the previous username and password entered.
does anyone know how to fix this?

[ldebernardini]

Exactly the same problem. Any idea or suggestion?

[ldebernardini]

Maybe found something...
In the config.dbo table I have duplicated entry for all the mail category parameters. It make sense that when sugar tries to save the SMPT authentication flag ("smtpaut_req" parameter) it gets an error.
Am I right?
I tried to delete the duplicated rows or to force to 0 the parameter value with no success (but I'm not a SQL expert).

Hints?

[Cedric K]

If you look at the table outbound_email you should see that your config has been saved and the flag to the checkbox set to zero so I don't think the issue is due to the SQL.
This is maybe due to a client-side bug. Anyway here is the bug tracker ticket but no solution is given except using the "Other" config instead of "Microsoft Exchange".

http://www.sugarcrm.com/crm/support/bugs.html?task=view&caseID=7cfdaae4-8141-32d7-a801-4c87a775c119

[ldebernardini]

Thanks Cedric,
I was guessing that the email_outbound table contained the email configuration of each single user, wile the config table contained the general ones. If I try to change the value of the smptauth_req field from 1 to 0 using SQL management console I get an error since the change affects the two rows with duplicated values. I believe this happens even when Sugar tries to do the same via php. Do you think I'm wrong? Tomorrow I will try to delete the duplicated rows and try again. I'll post the result. Any comment or suggestion in the meanwhile will be useful and appreciated.