Cannot upload Documents

[mickster]

I have recently upgraded to 4.5.1g

Since then, I cannot save documents to exisiting files/ locations.
I also cannot save new documents.

I do get this error:

DocumentsDocumentsERROR: can't move_uploaded_file to cache/upload/3e0c5df4-d79c-11b1-b7d3-4725eb50b209. You should try making the directory writable by the webserver

I have restarted my Apache , no change.

I have attempted to go in and make the directories read/write.

Nothing seems to make a difference.

I am using Windows 2003 Server , Sugar Commercial Suite 4.5.1g, Apache 2.0.59 , MySQL server 5.0 , PHP 4.4.3

[kuske]

Please check in Windows Task manager under which user name your apache is running.
This user or a group, the user belongs to, must have full access to the sugar directory.


regards
hk

[mickster]

It is being run by "system".

I have also tried it running under "Administrator"

"System" and "Administrator" has full access and rights to the Apache and Sugar Directory.

I've made no changes to any privilages for any user , or on any directory.

Any other ideas?

=========

Edited to add Admin information

[kuske]

Perhaps you can add two logging calls in function final_move in module include\upload_file.php like this:

function final_move($bean_id) {
global $sugar_config;

$GLOBALS['log']->FATAL("upload1#".$_FILES[$this->field_name]['tmp_name']);
$GLOBALS['log']->FATAL("upload2#".clean_path($this->get_upload_path($bean_id)));
$destination = ...

upload#1 should show the temp-filename of the upload and upload#2 shows the final name in cache/upload.

If the temp-filename is on an other disk than the final destination, it should be possible that the php function move_uploaded_file does not work correctly.
Other possible problem: the directory of upload#1 is not writable for apache.

good luck
hk

[mickster]

Thanks for the help, hk-

Before I was able to attempt your fix, I tried somethings I saw in other threads.

What *might* have been the problem was that the size of the upload in the php.ini file was set to 40. I had previously increased that from 20, due to a problem uploading a module.

I changed the size to 80, and the file then would upload.

I'm thinking that could have been the problem, because changing the global permissions didn't seem to do anything.

Again, thanks for the quick responses!