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Thread: Cannot Upload Logo, no clue

  1. #1
    ardn0001 is offline Senior Member
    Join Date
    Jan 2009
    Posts
    52

    Default Cannot Upload Logo, no clue

    I cannot upload a new sugarcrm logo, I dont have any error nor logged errors and nor javascript errors ..I don't know what is wrong recently I upgraded Sugar from 5.1.0b to 5.2.0k

    The most rare thing is that I can see the uploaded logo in Current Logo field.

    » Operating system type and version CentOs 5.4
    » Sugar version and edition 5.2.0k CE
    » Webserver type and version Apache 2.2.3
    » PHP version 5.1.6
    » MySQL server version Ver 14.12 Distrib 5.0.77
    Last edited by ardn0001; 2010-01-08 at 06:16 PM. Reason: The most rare thing is that I can see the uploaded logo in Current Logo field.

  2. #2
    mmirandag is offline Senior Member
    Join Date
    Dec 2009
    Posts
    47

    Default Re: Cannot Upload Logo, no clue

    Hi!

    Verify your logo image is 212 px x 40 px, and the size is less than 500K.. then... logout and login again.. that worked for me with SugarCE ver 5.5.0.

  3. #3
    ardn0001 is offline Senior Member
    Join Date
    Jan 2009
    Posts
    52

    Default Re: Cannot Upload Logo, no clue

    Nop ...doesn't work, seems like sugar is not linking the new logo .....

  4. #4
    mmirandag is offline Senior Member
    Join Date
    Dec 2009
    Posts
    47

    Default Re: Cannot Upload Logo, no clue

    Hi

    Seems to me Sugar can´t write the uploaded logo!.

    Verify your files and directories have the right permissions: see this
    http://www.sugarcrm.com/wiki/index.p...sions_on_Linux

  5. #5
    rousseau is offline Sugar Community Member
    Join Date
    Oct 2007
    Posts
    22

    Default Re: Cannot Upload Logo, no clue

    Just a thought here, but perhaps if it seems like it's uploading but you are not seeing it. (And it's not a permissions based issue as said above) It may be your browser caching the old file.

    Have you tried opening your site in a different browser, or on a different system to see if it's a cache issue?

    Just a thought...

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