Cannot upload Upgrade ZIP file

[shijuvarghese]

Hi,

I am trying to upgrade SugarCRM from version 3.5.1 to 4.0.1 so that finally I can upgrade it to 4.5. The am running it on a RedHat Linux box

I have downloaded the upgrade (2.96 MB ZIP) software from the sugarcrm web site.
As per a documentation I got, I logged on to sugarcrm as admin and went to “admin” link and then to “upgrade wizard”

Here when I try to upload the ZIP file, I get an error “There was an error uploading the file, please try again!”

Any help will be highly appreciated

Thanks.

[kbrill]

Look in your sugarcrm.log file. There should be some error messages in there. I would assume that your problem is either an incorrect tmp folder in your php.ini file or a permissions problem.

[rickcrites]

Hi,

I am trying to upgrade SugarCRM from version 3.5.1 to 4.0.1 so that finally I can upgrade it to 4.5. The am running it on a RedHat Linux box

I have downloaded the upgrade (2.96 MB ZIP) software from the sugarcrm web site.
As per a documentation I got, I logged on to sugarcrm as admin and went to “admin” link and then to “upgrade wizard”

Here when I try to upload the ZIP file, I get an error “There was an error uploading the file, please try again!”

Any help will be highly appreciated

Thanks.

You might also need to increase the maximum file size allowed to upload in your php.ini file.

[shijuvarghese]

I really appreciate the help.

Look in your sugarcrm.log file. There should be some error messages in there. I would assume that your problem is either an incorrect tmp folder in your php.ini file or a permissions problem.

I have installed sugarcrm in /usr/local
There is noting in the file /usr/local/sugarcrm/sugarcrm.log
The only entry I found in the php.ini file is "upload_tmp_dir =". This was commented.

You might also need to increase the maximum file size allowed to upload in your php.ini file.

The the parameter "upload_max_filesize" = 32M

Is there anything else I need to check?

Thanks.

[rickcrites]

I really appreciate the help.


I have installed sugarcrm in /usr/local
There is noting in the file /usr/local/sugarcrm/sugarcrm.log
The only entry I found in the php.ini file is "upload_tmp_dir =". This was commented.



The the parameter "upload_max_filesize" = 32M

Is there anything else I need to check?

Thanks.

Make sure your Apache user (usually "apache" or "nobody") has permissions to read, write and execute in all the directories and files in your Sugar system. Permission issues can be a bit tricky in Sugar, as Apache needs access essentially everywhere.

See if that solves the problem.

[kbrill]

I really appreciate the help.


I have installed sugarcrm in /usr/local
There is noting in the file /usr/local/sugarcrm/sugarcrm.log
The only entry I found in the php.ini file is "upload_tmp_dir =". This was commented.



The the parameter "upload_max_filesize" = 32M

Is there anything else I need to check?

Thanks.

set your loggin level to 'debug' in log4pgp.properties file (or something like that) and upload something and then check the sugarcrm.log file.

[shijuvarghese]

kbrill, rickcrites,

I really thank you both for the help.
In a testing server I changed the file permission using "chmod -R 777" to the entire sugarcrm folder and it worked.
Now I know that the issue was with the file permission. I will be working on it now and will have to find which exact file was the one that required that change .

I will post my findings.
Thanks.

[rickcrites]

kbrill, rickcrites,

I really thank you both for the help.
In a testing server I changed the file permission using "chmod -R 777" to the entire sugarcrm folder and it worked.
Now I know that the issue was with the file permission. I will be working on it now and will have to find which exact file was the one that required that change .

I will post my findings.
Thanks.

Setting the entire system to 777 is very insecure. You need to back that down to 775 at the very least. It should work at that level as well if you have the Apache user set in the "group" ownership (e.g. chown -R [youruser]:[apacheuser] [sugardirectory].

See also this page in the WIKI.

Hope that helps.

[shijuvarghese]

set your loggin level to 'debug' in log4pgp.properties file (or something like that) and upload something and then check the sugarcrm.log file.

KBrill, I checked the file "log4php.properties". But didn't find any parameter for "loggin level"

Setting the entire system to 777 is very insecure. You need to back that down to 775 at the very least.

Definetly rickcrites. This was just a test server. There was nothing else in it. However the permissions were change the same momemt itself.

Thanks a lot folks ...

[kbrill]

Debug level is set here

log4php.appender.A2=LoggerAppenderRollingFile
log4php.appender.A2.MaxFileSize=10MB
log4php.appender.A2.MaxBackupIndex=5
log4php.appender.A2.layout=LoggerLayoutTTCC
log4php.appender.A2.layout.ContextPrinting="true"
log4php.appender.A2.layout.DateFormat="%c"
log4php.appender.A2.File=./sugarcrm.log

//log4php.rootLogger=fatal, A2
//log4php.rootLogger=error, A2
//log4php.rootLogger=warn, A2
//log4php.rootLogger=info, A2
log4php.rootLogger=debug, A2