Cannot use Studio: columns "undefined"

[jfaustus]

I've done a lot of searching, and not seen precisely this problem. So I thought I would try to start a new thread.

New user, first-time install.
PHP 5.2.8 on a Linux shared host.

Just installed without problems and am exploring the functionality. My use for Sugar CRM is different than sales & marketing, so one of the first stops was the Studio to customize Contact fields. While the folder tree appears in the left column, the middle and right columns are blank, with "undefined" at the top. Clicking on "Field" under "Contacts" produced no result. Nor did clicking on other subheadings, even under other modules.

Firebug told me about the following error:

parseJSON
http://islpdbase.org/include/javascr...rp1_yui.js?c=1
Line 9344

Any help would be most welcome!

[Angel]

These type of errors usually indicate permissions problems, more specifically as they relate to the <sugar>/cache folder.

Verify that the web user has access to that directory and its contents and try again.

[jfaustus]

Thanks for the reply Angel. Unfortunately, I had already set the permissions for Cache, and all subfolders, to 777, and all files within cache to 666. Could another folder be the culprit? Note that i've set all the recommended folders to those settings (cache, custom, data, and modules) as well as config.php. config_override.php, and sugarcrm.log.

A bit of additional info, When I click on "Fields" under "Contacts" at the top of the page the words "Loading page, please wait" appear briefly, followed by "Done" but the resr of the screen doesn't change.

[jfaustus]

Thought I would also mention that I checked info.php, and JSON isupport is enabled. JSON version1.2.1

[Angel]

The only reason that I know of that causes this problem is permissions. What happens if you set permissions to 777 to the folder and *all* its contents?

[andopes]

Instead of setting full access to everyone (777) which has a security risk, you should change the owner of the folder to apache user.

Run the following command as root:

chown -R <apache_user>.<apache_group> /path/to/change

Regards