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Thread: Cann't login any longer in SugarCRM 5.0.0.e

  1. #1
    Egert33 is offline Sugar Community Member
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    Angry Cann't login any longer in SugarCRM 5.0.0.e

    Hi
    We used SugarCRM for many months unchanged. Now since some days it is impossible to login in SugarCRM (v5.0.0e with German Language Pack) for any valid user. There was no customization in that time!
    Already the logon-screen shows some warnings (picture1: http://www.powerup-sd.de/download/Er...rCR_5.0.0e.pdf ).

    After keying in a username and password there are only warnings on the screen ( http://www.powerup-sd.de/download/Er...fter_login.pdf ).
    I already tried to upgrade to 5.2 with the silent upgrader (did it with no comment in abount 2 seconds - just the comment: This Upgrade process may take sometime). No improvement.
    php -i gives these values: http://www.powerup-sd.de/download/php.htm and we use MySQL 5

    Can anyone help me to run it again? Restoring backups of the database or files (like config.php) in the main directory didn't help. We need SugarCRM hardly..!

    Regards
    Dieter
    Last edited by Egert33; 2009-04-28 at 10:46 PM. Reason: Trying to insert a link to pictures

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Cann't login any longer in SugarCRM 5.0.0.e

    Hi Dieter

    It probably is happening because the php had been upgraded to 4.4.9 which is not compatible with the current SugarCRM version. Consider upgrading the php to 5.1 version.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    Egert33 is offline Sugar Community Member
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    Default Re: Cann't login any longer in SugarCRM 5.0.0.e

    Hi

    yes, the php-version was a older one. So I inserted in .htacces these lines:
    AddType x-mapp-php5 .php
    AddHandler x-mapp-php5 .php
    With this I get php V5.2, but the errors still remain.
    Is it possible to get trouble if for some time the free space on the disk with the sugar-installation was 0? The database had always enough free space left, but not so the install disk.

    Anyway, I tried to install SugaCRM 5.2.0d (using the same database) but it also didn't work..

    cheers

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Cann't login any longer in SugarCRM 5.0.0.e

    SugarCRM 5.2 won't work neither on current database and php 4.4.9
    You need to upgrade the php and then upgrade the sugar.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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