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Thread: Can't able to Send e-mail

  1. #1
    gokulakannan is offline Sugar Community Member
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    Default Can't able to Send e-mail

    Hai Everybody,
    Installed the SugarCE6.4.0RC2 in local machine(Windows 7) and database MySql. I used SMTP Mail Server as "smtp.gmail.com" and SMTP Port as "25". Then i send the Test mail and it received at the destination without any failure.

    Now i tried to install in a machine which has Windows Server 2008R2 with the same setup but here i cant able to send any mail. The following are the Errors i got in sugarcrm.log

    02/04/12 13:00:58 [3876][1][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: 530 Reply: 530 5.7.0 Must issue a STARTTLS command first. li19sm21234044pbb.17

    02/04/12 13:00:58 [3876][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
    02/04/12 13:00:59 [3876][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not connect to SMTP host.
    02/04/12 13:00:59 [3876][1][FATAL] SugarPHPMailer encountered an error: The outbound mail server selected for the mail account you are using is invalid. Check the settings or select a different mail server for the mail account.


    Anyone help me?
    Thanks in advance

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Can't able to Send e-mail

    Google does not use port 25

    Configuring other mail clients - Gmail Help
    Kenneth Brill - Help Forum Moderator

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  3. #3
    gokulakannan is offline Sugar Community Member
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    Default Re: Can't able to Send e-mail

    Quote Originally Posted by kbrill View Post
    I changed the port number to 587 and 465 but nothing happened. Still i cant able to send any mail. Kindly give me a solution for this.

  4. #4
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Can't able to Send e-mail

    just use the GMAIL button on the screen and feed it your user name and password

    Name:  Screen Shot 2012-02-15 at 10.05.03 AM.png
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Size:  46.4 KB
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
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  5. #5
    gokulakannan is offline Sugar Community Member
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    Unhappy Re: Can't able to Send e-mail

    Hai brill,
    Thank you for your reply. I just done the same you said but nothing happens. Name:  123.jpg
Views: 98
Size:  62.9 KB
    I didn't receive any mail in the specified email id. The error i found in sugarcrm.log is
    02/17/12 08:37:38 [2064][1][FATAL] SugarPHPMailer encountered an error: Language string failed to load: tls

    Help me to solve this problem

  6. #6
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Can't able to Send e-mail

    I looked my my install and I do not have a language string for 'tls' either but I do not get this error. But I do not have 6.4rc2 loaded. I would load up 6.4GA and test with that.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
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  7. #7
    gokulakannan is offline Sugar Community Member
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    Default Re: Can't able to Send e-mail

    Quote Originally Posted by kbrill View Post
    I looked my my install and I do not have a language string for 'tls' either but I do not get this error. But I do not have 6.4rc2 loaded. I would load up 6.4GA and test with that.
    Thank you for your reply, still i'm fetching the same problem. if anyone have the solution for this kindly post back here.

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