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Thread: Can't get inbound email raw_source into database

  1. #1
    gmichels is offline Member
    Join Date
    Sep 2006
    Posts
    6

    Default Can't get inbound email raw_source into database

    Hello,

    Since I upgraded from SugarOS 4.5.0h to 4.5.1b I can't get the emails raw_source to be inserted into the database anymore.

    I use the raw_source field for bounce-handling on campaigns, since the current way of searching the description doesn't work, hence the need for searching the email raw source (see this topic for further information on this issue).

    I went into the admin panel, Email Settings and checked "Preserve raw source" in the email security settings, to no avail (still didn't get the raw_source field). Now, even if I uncheck the "Preserve raw source" checkbox on the Email Settings page and save, it doesn't make a single difference as it keeps checked when I enter the Email Settings page again.

    I checked the config table on the database and the corresponding entry for this option wasn't entered. I tried entering the row manually in the config db table, like this:

    category: email
    name: preserve_raw
    value: 1

    And I still can't get any raw source from inbound emails.

    I thought I had screwed something in the upgrade process, so I wiped my filesystem installation (kept database intact) and used all fresh files from the full 4.5.1b source package. Still can't get the raw source from inbound emails.

    I'm running out of options, does anyone have an idea on how to solve this issue?

    Thanks

  2. #2
    gmichels is offline Member
    Join Date
    Sep 2006
    Posts
    6

    Default Re: Can't get inbound email raw_source into database

    Sorry for the bump, but I hit a dead end, I can't get any bounced mail to be processed due to the lack of the raw source imported on the database.

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