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Thread: Can't login users in 5.5

  1. #1
    bstonehill is offline Sugar Community Member
    Join Date
    Nov 2006
    Location
    Atlanta, GA
    Posts
    98

    Default Can't login users in 5.5

    I just did a clean install of 5.5 and imported my users. When the import was performed it left all of the passwords null and using all methods of resetting/changing the password are not working. I tried reset password from the user management console, I tried forgot password from the login screen. I get the email but the email only displays a variable name instead of the system-generated password or link. I tried creating a new account altogether but on creating a new user it still emails a variable name in place of the system generated password. Since I don't know how the passwords are hashed editing the database directly doesn't help me any either. Can someone please help, all my users are completely locked out.

    Generated E-mail:
    You recently requested on 2010-01-07 20:43:15 to be able to reset your account password.

    Click on the link below to reset your password:

    $contact_user_link_guid
    Last edited by bstonehill; 2010-01-07 at 07:33 PM.
    Sugar Version 5.1.0a
    PHP 5.2.5
    MySQL 5.0.37

  2. #2
    Shane McCombs is offline Junior Member
    Join Date
    Apr 2010
    Posts
    1

    Default Re: Can't login users in 5.5

    Having the same issue - please advise.
    Thanks in advance - Shane

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