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Thread: Can't open notes after backup

  1. #1
    sons is offline Member
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    Default Can't open notes after backup

    Hi,

    I backup my CRM and move it to other machine. I realized that I have problem with Notes after backup. When I add note it can't be opened from CRM. Also it is not possible to open old notes in new CRM .
    I compared both databases and see difference when edit same records from tables notes.In old db at field ID function is UUID, in new one is empty. When change that field to UUID and try to open that note it said Invalid file reference
    Last edited by sons; 2011-02-25 at 12:43 PM.

  2. #2
    davidboris is offline Sugar Community Member
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    Default Re: Can't open notes after backup

    Hello,

    Could you try to create a new note? Are you talking about the attached file to a note?
    Thumbs up.

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  3. #3
    sons is offline Member
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    Default Re: Can't open notes after backup

    Hi,
    Yes, I am talking about attachments.
    I can create note and add attachment, but then can not open it. It said:

    File not found

    Firefox can't find the file at http://myip/mycrm/index.php?entryPoi...0eb&type=Notes.

    * Check the file name for capitalization or other typing errors.

    * Check to see if the file was moved, renamed or deleted.

  4. #4
    davidboris is offline Sugar Community Member
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    Default Re: Can't open notes after backup

    Hello,

    Check the 'upload_dir' in config.php, go to that folder and check permissions on that. Double check that your uploaded file exists there.
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  5. #5
    sons is offline Member
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    Default Re: Can't open notes after backup

    'upload_dir' => 'cache/upload/',

    atachments are there. /Upload owner is nobody, create and delete files

  6. #6
    davidboris is offline Sugar Community Member
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    Default Re: Can't open notes after backup

    Hello,

    Check this link.
    Check apache error log for more information. It seems that user cannot read files.
    Thumbs up.

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  7. #7
    sons is offline Member
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    Default Re: Can't open notes after backup

    I set permissions like it is said at link. No change

    error.log is empty. Did I look at right place? /var/log/apache2/error.log in Ubuntu

  8. #8
    davidboris is offline Sugar Community Member
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    Default Re: Can't open notes after backup

    Hello,

    Yes, it is a right place. Try accessing the file directly from the place it is located.
    Thumbs up.

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  9. #9
    sons is offline Member
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    Default Re: Can't open notes after backup

    if you think on attachment file, I can access directly on server machine and with url http://myip/mycrm/cache/upload/filename
    filename is like 1b2b3698-e2ac-5dc1-5a43-4d6287d448a1
    CRM is at my localhost
    Last edited by sons; 2011-02-25 at 09:32 AM.

  10. #10
    sons is offline Member
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    Default Re: Can't open notes after backup

    Hello again,

    I still can not fix this issue

    I will appreciate any suggestion to solve problem. Thanks in advance!

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