Cant reply to emails, what a sham!

[imclean]

Hi,

If I receive an email from a customer it turns up in a group email folder called customer support, no problem, I can then create a case and reply to the customer, the correct CASE number is inserted into to email Subject so when they reply to me again it gets added to the case automatically. Brilliant, just the way things are meant to work!

But...........

If I then want to reply to that email I can't, the only button available is DELETE, not so brilliant!

So where did the REPLY TO button go?

Why remove it?

Who in their right mind would not notice this when testing (if indeed there is any testing going on there).

Please reply as I have had enough of this, seriously considering getting MS CRM as this is just the most unstable piece of software alive (or dead as it might be).

Regards,

Iain

[sgandhi]

I already have a bug for this one. I am fixing this for the 5.1 patch. Sorry for the trouble

-Samir