Can't save contact or lead with email address

[kimble01]

Gaaahhh
Surely this error is not widespread, but when I try to manually add a contact or lead, or anything with an entry for an email, a label appears to the left that says, "Checking for existing email..." and it stays forever, and I can't save the contact.

Obviously, I can't send emails to this lead/contact without an entry in that field.

This is a huge issue for me!

Thanks,
Gary

[salesagility]

Please provide the SugarCRm version, the PHP/MySQL/Webserver versions too. Please also give more detail about how long you have been using sugar and whether you have loaded any modules or customised it.

[kimble01]

Ok, the version is 5.2.0j
this is basically a fresh install with no customizations on a hosted solution.

[andopes]

Can you reproduce this issue logged in with an admin user and also a regular user?

Cheers

[kimble01]

Yes, I cannot save anything with an email addy no matter user or admin logged in.

Update: I have found a workaround in that the Leads main page has a short-form add lead in the left-hand menu, which allows me to add a lead with an email address. This means that the Ajax function on the full lead page is definitely the problem. How can I disable or correct this (I can write code, just need to know where...)

[kimble01]

BUMP! Bump!