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Thread: Can't save a new call.

  1. #1
    DanyC is offline Sugar Community Member
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    Default Can't save a new call.

    Good afternoon,

    I have the following problem: I've been modifying the calls module, and I've reached a point where I cannot save a new call. I've tried to go backwards, but even restoring the module to the first modification (in 'view history') I still can't save anything. When I click 'save', it's as if I do nothing, the page doesn't load or anything.

    Does anybody know what's going on and how I can fix it?

    Thank you in advance!

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Can't save a new call.

    What kind of modifications have you applied?

    What happens if you go to the Admin > Repair and perform a Quick Rebuild and Repair?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
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  3. #3
    DanyC is offline Sugar Community Member
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    Default Re: Can't save a new call.

    Thank you for your answer!

    I've just modified a few Fields.
    And when I apply the Quick Repair and Rebuild, this is what I get:


    Differences found between database and vardefs
    The following script will sync the database structure with the structure defined in the vardefs. You have the option of exporting this script and then running it against your database using external database management tools, or to allow the administration module to run the script.

    NOTE: any changes you make to the script in the textbox will be reflected in the exported or executed code.

    /* Table : paq1_items */
    /*COLUMNS*/
    /*MISMATCH WITH DATABASE - peso - ROW [name] => 'peso' [type] => 'float' [len] => '' */
    /* VARDEF - peso - ROW[required] => '' [name] => 'peso' [vname] => 'LBL_PESO' [type] => 'float' [massupdate] => '0' [comments] => '' [help] => '' [importable] => 'true' [duplicate_merge] => 'enabled' [duplicate_merge_dom_value] => '1' [audited] => '1' [reportable] => '0' [len] => '18' [precision] => '' [dbType] => 'float' */
    /* INDEXES */
    ALTER TABLE paq1_items modify column peso float(18) NULL ;

  4. #4
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Can't save a new call.

    And what happens if you click "Execute Script" at that point?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  5. #5
    DanyC is offline Sugar Community Member
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    Default Re: Can't save a new call.

    It appears a message that says "Database tables are synced with vardefs", but the module still doesn't work.

  6. #6
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Can't save a new call.

    Do you have some sort of custom module installed? That table name referenced in the message is not a default Sugar table, nor is it one created by the Module Builder.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  7. #7
    DanyC is offline Sugar Community Member
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    Default Re: Can't save a new call.

    Oh, yes. I think I know which one of the custom modules could be failing.
    I'll try to modify that and I'll let you know how it works out.

    Thank you very much for your help!

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