Cant see pipeline or dashboard

[ronji]

Windows 2000 server
IIS 6
Sugarcrm 4.2
PHP 4.4
MYSQL 5.0

Hi there,

Cant see any graphical data in the pipeline or dashboard.

I am getting no errors??

Any help would be greatly appreciated.

regards Ron

[kbrill]

Just gotta ask, you have data entered for that user in Opportunities, right?

[ronji]

Yes, I added a oppotunity with $55000 and pipeline and dashboard are empty??

Regards ROn

[kbrill]

Yes, I added a oppotunity with $55000 and pipeline and dashboard are empty??

Regards ROn

And have you hit the "Refresh" link and the 'Edit' link to make sure the dates match your $5000 entry?

[ronji]

Yes I have tried everything I can think off. its strange as I get no errors???

[ronji]

I can also click edit and everything is selected and the date range is fine..

[kbrill]

Yes I have tried everything I can think off. its strange as I get no errors???

What is your logging level set to. look for a file called log4php.properties and make it look like this

log4php.appender.A2=LoggerAppenderRollingFile
log4php.appender.A2.MaxFileSize=10MB
log4php.appender.A2.MaxBackupIndex=5
log4php.appender.A2.layout=LoggerLayoutTTCC
log4php.appender.A2.layout.ContextPrinting="true"
log4php.appender.A2.layout.DateFormat="%c"
log4php.appender.A2.File=./sugarcrm.log

//log4php.rootLogger=fatal, A2
//log4php.rootLogger=error, A2
//log4php.rootLogger=warn, A2
//log4php.rootLogger=info, A2
log4php.rootLogger=debug, A2

Then refresh the screen and look in the log for errors.

[ronji]

Thanks Ken for you help Here are the fatals in the log file: do you need to see the whole file?

08/05/06 21:34:34,104 [2836] FATAL SugarCRM - Unable to load the module() language file for the selected language(en_us) or the default language(en_us)
08/05/06 21:43:21,016 [2900] FATAL SugarCRM - Unable to load the module() language file for the selected language(en_us) or the default language(en_us)
08/05/06 23:43:18,792 [1896] FATAL SugarCRM - _REQUEST['lsbo_lead_sources'] is:
08/05/06 23:43:18,793 [1896] FATAL SugarCRM - array (
0 => '',
1 => 'Cold Call',
2 => 'Existing Customer',
3 => 'Self Generated',
4 => 'Employee',
5 => 'Partner',
6 => 'Public Relations',
7

=> 'Direct Mail',
8 => 'Conference',
9 => 'Trade Show',
10 => 'Web Site',
11 => 'Word of mouth',
12 => 'Email',
13 => 'Other',
)
08/05/06 23:43:18,794 [1896] FATAL SugarCRM - user->getPreference('lsbo_lead_sources') is:
08/05/06 23:43:18,795 [1896] FATAL SugarCRM - array (
0 => '',
1 => 'Cold Call',
2 => 'Existing Customer',
3 => 'Self Generated',
4 => 'Employee',
5 => 'Partner',
6 => 'Public Relations',
7

=> 'Direct Mail',
8 => 'Conference',
9 => 'Trade Show',
10 => 'Web Site',
11 => 'Word of mouth',
12 => 'Email',
13 => 'Other',
)

[ronji]

The enclosed issue was an issue with our server which was WIN2K as after installation on Windows 2003 server there are no problems.

Thank you Ken for all your trouble. And might I say tahnks to the sugar team for such an awesome product....