Can't Upgrade to 4.5.0b - Upgrade Wizard Problems

[BryanFox]

I posted this in another thread that was similar to my issue, but rdtaylor recommended that I start a new thread. Here is my problem:

I have a new installation of SugarCRM and am having a few problems, but before I ask about them I want to get to the latest version. Here's my setup:

Win2k3
IIS 6
SugarCRM 4.5.0 (build 1124)
PHP 5.1.6

When trying to update through Admin, Upgrade Wizard I get the following error: Specified directory 'C:\WINDOWS\TEMP\1C.tmp' for zip file 'c:\Inetpub\wwwroot\SugarCRM/cache/upload/SugarSuite-Patch-4.5.0b.zip' extraction does not exist.

I have gone through this thread and others and have tried everything everyone has suggested but am still getting this error. Can anyone shed some light on this for me?

Regards,

Bryan

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rdtaylor responded with this:

Maybe you'd be better of creating a new thread, Bryan...

Are you sure that that specific temp directory exists?

C:\WINDOWS\TEMP\1C.tmp

In case you hadn't noticed...this thread has been going for 5 pages, and I'm still no closer to solving this issue.

Other people seem to be having similar problems as well...

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C:\Windows\Temp\ is a valid directory and when I clear it out and try to update using the upgrade wizard it automatically creates the 1C.tmp directory with nothing in it. I have tried placing the zip file inside that directory and then update but then I get the same error but with a new directory (1D or 2 or whatever Windows feels like making). In my PHP.ini I have upload_tmp_dir = C:\Inetpub\wwwroot\SugarCRM\cache\upload

I have tried uploading it from there and also straight from the Desktop, but no dice...

Unfortunately I do not know PHP all that well but I do know W2k3 and IIS extremely well. We are thinking about transferring it over to Apache because of 1 or 2 little odd things that are happening but if I want to try this update first before we make the move to Apache.

[BryanFox]

I have made 1 change. I changed the PHP.ini file to allow 64MB of memory instead of the default 8MB.

[rtwgn]

I have made 1 change. I changed the PHP.ini file to allow 64MB of memory instead of the default 8MB.

Try changing the chmod to 777 for the overall directory for where your site is - example on our linux web server it's /public_html/ once we changed this direcotry to 777 ours worked.

Hoped this helps

[BryanFox]

Try changing the chmod to 777 for the overall directory for where your site is - example on our linux web server it's /public_html/ once we changed this direcotry to 777 ours worked.

Hoped this helps

We are running Windows 2003. But I have even gone as far as changing the entire SugarCRM folder to allowe Everyone Full Access. This shouldn't matter since the Administrator has Full access to everything that SugarCRM is utilizing and I am logging in as Administrator.

Bryan

[ruchida]

C:\Windows\Temp\ is a valid directory and when I clear it out and try to update using the upgrade wizard it automatically creates the 1C.tmp directory with nothing in it. I have tried placing the zip file inside that directory and then update but then I get the same error but with a new directory (1D or 2 or whatever Windows feels like making). In my PHP.ini I have upload_tmp_dir = C:\Inetpub\wwwroot\SugarCRM\cache\upload

Hmmmm.
The question here is why SugarCRM creates a tmp directory under C:\Windows\Temp\. It should create a tmp under cache\upload\upgrades\temp. For some reason the variable which should point to "cache\upload\upgrades\temp" has changed to point to the Windows' temp.

Need more investigation.