can't use gmail accounts

[jcvts]

Hello everyone.

I'm currently trying to use SugarCRM for the first time, and therefore used the Bitrock Installer to set it up, wich wokred out fine. The problem is that right now i'm trying to get some of the employers in my company to use the SugarCRM mail client, and since most of them use google accounts, i may have some authentication problems. Even though i marked the "SMTP authetication" option, my configuration still says i'm not using TLS (even though i read on a related page that it takes only that option to use TLS for google). My inbound mail settings were set up correctly, and the tests were successfull, yet i can't seem to send or receive any email from that google account.

Can anyone help me on this? I need to do a presentation for this program soon...

Thanks in advance

[pblag]

Hi There!

I've spent few hours for understanding how it works.
So i can say that it is really works.



when you are set upping "Inbound Email Settings" for user there is small text label "Show Advanced" and you just have to click on this link.
After that you have to check Use SSL: check box.

Thats all.

Thank you,
Petro Blagodir.
pblag@blagodir.com
http://www.blagodir.com

[arww]

You could also check this out:

GMail For SugarCRM at http://www.crmupgrades.com/2.html

Thanks

[jcvts]

Hello there...first, i'd like to thank you both for your help...still, i fail to send e-mails from google accounts. I'll show you my settings, maybe it will help clarify the problem...

Email Options
Email address: xxxxxxx@gmail.com Other email address:
Reply-to name: xxx Reply-to address: xxxxxxx@gmail.com (the same)
Signature: Signature above reply?: No
Show email counts?: Yes Email client: SugarCRM Mail Client
Compose format: HTML Email Outbound Character Set: ISO-8859-1

Outbound Email Settings
Mail transfer agent: SMTP
SMTP Server: smtp.gmail.com SMTP Port: 587
Use SMTP Authentication?: (checked)
SMTP Username: xxxxxxxxxx@gmail.com (the same) SMTP Password: ********

Inbound Email Settings Advanced Setup
Mail server address: pop.gmail.com
Status: Active User Name: xxxxxxxxxxx@gmail.com (the same)
Monitored Folder: INBOX
Possible Actions: Create [Any] Mail server protocol: POP3
Use SSL: Yes
Use TLS: No
Validate Certificate: No
Leave messages on server: Email left on server after import
Import only since last check: Yes.


edit: i already used both smtp ports stated in google - 465 and 587 ...

[crowdes]

Gmail inbound is fine, it's Gmail outbound that won't work for me. When you look at the email summary of an account you see a setting indicating if TLS is set or not, but when you click edit (4.5.1) there's no option to set TLS on, which is what Gmail needs to be able to send mail out. Does anyone know if there actually is a TLS option and where you select it, or was it put in there but never implemented.

[paikmoses]

Folks,

Not sure why Sugar is not able to use Gmail settings to fetch/send emails. Once it worked for me but after that it's not ramping up at all.

I followed the steps mentioned here(for inbound settings): http://sugarcrm.openapp.org/?p=158
For outbound settings: http://sugarcrm.openapp.org/?p=159

Also make sure you have enabled pop and forwarding in your Gmail settings.

Regards,

[jcvts]

Well, i tried all of those instructions as well, and came up with no results...so maybe it's not me, nor us. But since gmail is currently one of the most used public mail services in the world, i hope there will be an upgrade wich will correct this in the near future...

[dnanet]

did anyone figure this out?

I cant send using smtp gmail either

[swduncan]

I can't send or receive. Use SSL is set correctly, but still no go.

[tbastos]

add as smtp server inside your Sugar the server for outbound: ssl://smtp.gmail.com
with the SSL will force phpmailer to take it.

Then open the file class.phpmailer.php and comment out this line
/* if(strstr($hosts[$index], ":"))
list($host, $port) = explode(”:”, $hosts[$index]);
else */

I got it around line 540-541...
and it works...