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Thread: Case Account Assignment

  1. #1
    daarond is offline Junior Member
    Join Date
    Nov 2008
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    3

    Default Case Account Assignment

    Hi all,
    I see this question has been asked several times, but I haven't seen a response yet.
    The most basic thing I am trying to accomplish is that when a user with an address in the contact list (or anywhere else for that matter) is received by Sugar, a case is created and their account is assigned.

    I have the case creation working without a problem, but the assignment part is still a little fuzzy. I understand I need to modify the php file, but I'm not sure where or what I should change.

    Thanks!
    Daaron

  2. #2
    daarond is offline Junior Member
    Join Date
    Nov 2008
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    3

    Default Re: Case Account Assignment

    Sorry, just had a problem in the email address.

    Loose nut on the keyboard...

  3. #3
    dgilroybs8 is offline Senior Member
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    Dec 2008
    Location
    Bristol, UK
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    Default Re: Case Account Assignment

    Hi Daaron,

    Did you ever get this sorted? I would like to get this done as well. Although I was thinking that the Case would be assigned to a Contact based on the inbound email address.

    Regs....David.
    Last edited by dgilroybs8; 2008-12-22 at 04:06 PM.

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