Case autoresponse email

[tsmeed]

Can anyone tell me if there is a way to format / modify the autoresponse that is sent via email when a case is created. At the moment the send recieves this as an automatic response from Sugar:

On 2009-07-07, 09:35am, Todd XXX (TXXX@Domain.com) wrote:
(body of original message)

I would like to format this a little nicer for our clients.

[susiewilliams]

Yes, you can create an alert email template and can format it however you want. Check out this Knowledge Base article for further details.

[tsmeed]

Thank you susie, it sounds like your response is for a note that is added to an existing case. I'm refering to a brand new case and the email that's automatically generated from the case creation. I'm also on SugarCRM CE which I forgot to include in my first post which doesn't have the workflow functionality.

Thank you though, I'm hoping that it is possible to change the formatting of the email.