Case Change account into Contact

[lucaspr]

Hello everyone!

My first glimpse at Sugar is looking good.

I was trying to get *tiger to do the job, but it's poorly maintained and I didn't get a good answer there (not posted anything either...)

But I wanted to do (I believe) very little with this CRM. I just want to create a case (or problem) for the company I work for. There are just my boss and me so it's a small company.

Were working in the IT sector (administrating network and systems and repairing broken systems etc. etc.) but also for non-business customers.

For those (or both!) I wanted to setup a little bit of CRM only to be able to put all the customers or clients in a database. First only for those who bring systems to us for repair. (We now use notepad for the job and the directory holding the text files is getting rather big )

SugarCRM could do the job just fine, but when Quick creating a case I'm only able to create an account. Is it possible to change that into a contact (for synchronizing with outlook (I don't know if its possible but think so!)) ? So I don't want to create an account but a contact add relate the case to a contact instead of an account. Is that possible? Otherwise I'll go for the accounts! It's way better than how we organize them now

[salesagility]

Cases are linked to Accounts ... so create the account and the contact and when you create the Case, do so from the Contact module subpanel.