Case List

[biplob]

Hi,
I have created some cases.But while clicking on case list I can't able to see any cases created by me.
Kindly help me how can I see the cases created by me and my users?
Thanks in advance.

[genius786]

Hi,

Might be there is a role issue. Check you roles setting


Best regards,

[crmsiva]

The problem may be due to you have searched on some criteria in the listview and not cleared the search. So, click on the Clear button in the search and check whether your record is there

[biplob]

What changes did I have to do in Role Management?
Thanks in advance..

[biplob]

Thanks, its working....

[crmsiva]

Could you post how you solved the problem? It will be useful for other users who are facing similar problems.

[biplob]

I want to create a field for Name in CASE.Is it possible?Please help me regarding this.
Thanks in advance..

[crmsiva]

Use Studio to create a custom field. You can find studio in Admin -> Developer Tools -> Studio.

[biplob]

Yes, I have gone upto that.What is the next steps for doing so?

[crmsiva]

Place the Created field in EditView and DetailView and click "Save & Deploy" in the both. You can do this in studio itself.