Cases module missing 'Assigned to' field

[sbantz]

SugarCRM 5.0.0.B CE

I am trying to customize the views of the Cases module. We recently upgraded from 4.5.1d to 5. We had an Assigned To field in the previous version, but it is gone in 5.0.0.b. If I go to the Studio and try to edit the views, it doesn't even show as a field I can drag over and drop on the List, Edit, Detail, etc. Is there a way to get this back? The other data is there, but I just don't have this field to put into the view.

Thanks.

[sbantz]

I just don't get it. The 'assigned to' field shows up in List View and works fine. If I try to edit the detail and edit views, 'Assigned to' doesn't even show up in the Toolbox as a panel I can drag over to the layout. No one has ever seen this happen?

[ptemplin7]

I suspect you have an upgrade problem. My guess is the filed is there you just can't see it.

I would start by checking the Vardefs.php to see if the name has changed somewhere. Since you can see it in Listviews something was lost.

Can you install 5.0b from scratch somewhere else (or install it to different DB name and directory, if make sure to use advanced in the install!) Once you have that you can compare files for the editview and detailview and try to find the issue.

I made the mistake of deleting that field once and it is a bear to get back. Also check the label and see if its gone somewhere else!

Good luck, Hope you figure it out. Paris

[kuske]

Check your metadata in editviewdefs.php, there should be a section

  array (
    'priority',
    'assigned_user_name',
  ),

if not the assigned user will not display.

Check it in
modules/cases/metadata (<- the original, should contain correct code)
custom/modules/cases/metadata
cutom/working/modules/cases/metadata

You can even delete the last two files, so the orifinal layout will be restored.

[sbantz]

Thanks for the tips. I am currently looking at the files you mentioned. I will post whether I was successful or not.

Addendum:
The original file had the proper code. I deleted the two metadata views and it reset to default again. I was able to recreate the views in Studio and the assigned user showed up as a pane I could drag and drop.

Many thanks!