Changing default case priority

[REByers]

How can I change the default case priority in 5.5.1 Enterprise?

Currently there is no default set, but you can't edit this in studio.

thanks, Rick

[tparson]

In studio go to cases/fields and choose the priority field. Then choose "edit" for the dropdown and re-order the priorities so that your choice of default priorities is the first in the list.

Hope that helps!

[REByers]

Tracey, this will work, however, it them puts medium at the top of the drop down list, which I want to avoid.

There is a 'Default value' field in the Edit Field section of Studio, but it's greyed out - idealy that's what I want to change.

I guess there's a DB change that can be made, it just seems odd that a field like this is not editable after it's been created.

[tparson]

Can you tell me what version of php you are using? This should not be greyed out so I'm wondering if your php version is not compatible? Is this a new installation?

[REByers]

We are on Sugar Ent 5.5.1 on PHP 5.2.3

[tparson]

I will see if I can replicate this but as you are an Enterprise customer you should submit a case through the \Sugar Case Portal and one the the Sugar experts will contact you, usually fairly quickly.

In the meantime, as I said, I'll try to replicate it.

[REByers]

Thanks for that. I didn't realise this was a bug until you mentioned it - I have now opened a case ticket with support.

Knowing my luck they'll say it's fixed in 6.0 and close my ticket!!