checking email through sugarcrm

[McGruber]

I use godaddy for my email. The godaddy server (secureserver.net) keeps all my emails for 10 days before it deletes them. I do this because I use outlook, a blackberry, and webmail to check my emails.

When I add all the login information into sugarcrm and click check mail, it adds every email from my server into sugarcrm. When I click check mail again, it adds every single email again. If I have 300 emails, I now have 600 loaded into sugarcrm.

Is there a way to stop sugarcrm from creating duplicate emails?

[Angel]

Go to the Inbound E-mail Settings section in your settings, then access the Advanced options.

Enable the option "Import only since last check" and try again.

Your mileage might vary, but it is worth a shot.

[chinwoei]

hi man,

regarding this, may i know which version of the sugar you currently using?
please double check the database for the email table , message_id column length, is it varchar(100). It should be more, maybe u alter it to varchar(255).

the concept of the sugarcrm download is base on the message_id, if the id is not match, it will be treat as a new email & downloaded into the sugarcrm.

Above might not be the exact issue that you facing, but might be a possible issue.

[Angel]

message_id column length, is it varchar(100). It should be more, maybe u alter it to varchar(255).

This is a good point. I've seen this be a problem at a client's site before.

To the Sugar team, does the 5.0 e-mail rewrite address this issue in some way?

[sgandhi]

In 5.0, message_id column is 255 varchar instead of 100 varchar

[Angel]

Good to know, thanks for the info!