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Thread: Clicking on Create Email Template causing crash: any experienced users out there?

  1. #1
    southwestcrm is offline Sugar Community Member
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    Default Clicking on Create Email Template causing crash: any experienced users out there?

    OS V4.5.1.d
    MySQL, Linux

    I used to be able to create email templates but now I get the crash outlined below.
    I have not edited any PHP files directly.
    I have renamed fields and tabs using Studio (mainly calling 'Accounts' -> 'Companies' but thats about it)
    anyone any idea what I've done wrong?
    The crash is looking for a file in a nonexistent directory???


    Warning: main(include/FCKeditor_Sugar/FCKeditor_Sugar.php) [function.main]: failed to open stream: No such file or directory in .../modules/EmailTemplates/EditView.php on line 294

    Warning: main() [function.include]: Failed opening 'include/FCKeditor_Sugar/FCKeditor_Sugar.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in .../modules/EmailTemplates/EditView.php on line 294

    Fatal error: Cannot instantiate non-existent class: fckeditor_sugar in .../modules/EmailTemplates/EditView.php on line 297

  2. #2
    ivolator's Avatar
    ivolator is offline Sugar Community Member
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    Default Re: Clicking on Create Email Template causing crash: any experienced users out there?

    I don't see why you wouldn't have this dir. I am looking at the 4.5.1d source and can see that this dir is there. Try untaring again. or download fresh version and hen see if it works..

  3. #3
    southwestcrm is offline Sugar Community Member
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    Thumbs up Re: Clicking on Create Email Template causing crash: any experienced users out there?

    Umm. very odd. My directory didn't include the folder but the install did so I can only assume I have accidentally deleted it (can't think how). Anyway I have manually copied this directory back and all seems to be working now. Not sure if I needed to do a reinstall but all seems ok now.

    thanks for your help ivolator

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