Clicking twice on save creates 2 records

[mikesolomon]

When create a new record e.g case I sometimes get 2 records created

This only appears to happen in IE when I have a slow connection to my server & the user gets impatient & clicks twice

I can not recreate the issue using firefox

Is this a known issue & how can I stop it happening?

[crmsiva]

Hi

You can change the code to disable the save button once it is clicked.

[mikesolomon]

Hi

You can change the code to disable the save button once it is clicked.

How would you do that?

I looked at disabling it but had no luck

[crmsiva]

In which module you want this to be disabled?

[mikesolomon]

In which module you want this to be disabled?

cases for a start

once I know how to do it I can do it in all modules

[crmsiva]

Hi Mike,

Please check the attachment, i added code for disabling save button.

I set this.disabled=true; in the onclick of custom save button. Change your code as done in the attachment and dont forget to clear cache for cases module.

editviewdefs.php

Try this and let me know.

[DigiCRM]

This can also happen if the user refreshes the page on a browser and sends the same data to the server again. Impatient users on a slow line can be bad.

[SugarDev.net]

This can also happen if the user refreshes the page on a browser and sends the same data to the server again. Impatient users on a slow line can be bad.

Sorry but this is not just applicable to impatient users. Sometimes the browser can cause error messages or timeouts which can cause this as well.

I think Firefox checks for this from the client side. Another reason to ditch IE I'd say...

[mikesolomon]

Sorry but this is not just applicable to impatient users. Sometimes the browser can cause error messages or timeouts which can cause this as well.

I think Firefox checks for this from the client side. Another reason to ditch IE I'd say...

Yup I agree, unfortunately I can't force my users to use firefox

[mikesolomon]

Hi Mike,

Please check the attachment, i added code for disabling save button.

I set this.disabled=true; in the onclick of custom save button. Change your code as done in the attachment and dont forget to clear cache for cases module.

editviewdefs.php

Try this and let me know.

Thanks thats great