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Thread: Closed Calls Still Showing On Call List

  1. #1
    dc50093 is offline Senior Member
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    May 2009
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    Default Closed Calls Still Showing On Call List

    We are using SugarCRM 5.5 and in some cases calls that have been closed remain on the Call List in the Activities tab. I can see that the items are already closed because the Close x box is not showing. Ideally, we would like for calls to be removed from the Call List once they have been closed. Are we doing something wrong or is there a setting that needs changing?

  2. #2
    roblaus's Avatar
    roblaus is offline Sugar Community Member
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    Dec 2006
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    2,850

    Default Re: Closed Calls Still Showing On Call List

    Calls need to stay where they are because under normal circumstances you want to see them later on as part of the history subpanel.
    Just create a view which shows you open calls only.
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