Coming from ACT - our only concern

[stevenjohn]

Hi there,

We are finally getting rid of our dependence on ACT, and sugar is going to be a big help to our business.

However, the one area that worries us is the web based alerts (or lack of).

For all its issues, ACTs very insistent popup that reminded you to do things was very useful, a couple of observations:

- Klipfolio has alerts - but they can easily be missed, and there is no snooze function - if you do want to complete a task there's a few clicks to get the job done which can be frustrating

- As yet I havent seen any major value in the sales alerts product though we need to do more testing here to be fair

- if like me you are on a mac, then you have no alert options - other than making your CRM your homepage are there any other ways of making sure you dont miss calls etc?

I'm worried that as wep ut our 100% dependence on sugar, the increase in data organisation is going to be offset by the poor alert-ability of a web based system.

Anyone with some advice here?

Kind regards, Steve.

[stevenjohn]

Hi Sugar Crew,

Any advice on this?

Thanks, Steve

[malcolmh]

Hi,

We have used the Activities Monitor program from GrinMark (http://www.sugarexchange.com/product...hp?product=468), part of the GrinMark MS Office Addin with several customer implementations.

This works well in a Windows environment!

[stevec]

We are developing an alert monitor for Windows (.NET based) - and it's on internal beta at the moment. Once it's signed off - and the code cleaned up - we should be releasing it under the GPL.

[stevenjohn]

Thank you both for your responses

A shame there are no Mac alert modules out there...

Also, (and we have only just rolled out sugar s are going through the process of learning how to work 'with it') there's a lack of being able to snooze alarms, or complete tasks so they disappear from your to-do or call lists - something that Act is pretty good at, allowing you to cpmplete tasks that then automatically become notes...

Are we missing anything here, or is this part of the joy of using a web based system?

Kind regards, Steve.