COMPLETELY LOST with group mail/e-mail accounts :(

[tjorge]

Hi everyone!

It is possible that my problem was already explained in this forum, however what I read did not provide the answer I need!

I'm on Sugar Community Edition version 5.10.

I want to create a mail account "support@domain.com" that is accessible to 4 people working in my company so they can receive requests from customers and respond.
As administrator, I created the account in the Admin section (test the connection to the mail server is OK) in combination with a group folder.

I thought it was enough but apparently not because I see a group folder appear in my e-mail module, but although the group folder appears, could not get the messages in the box by clicking on "check mail "(when I click on it, absolutely nothing happens).
(You can see the screen capture I attached with this post !)

And I realized there's any moment or link to assign the group folder created to these 4 people (which explains why it is not in their module E-mail when connect to their account)!
(I've heard about "team" in the help documents but I found nothing on Sugar using this term!: S)

If I parameter the mail account in the "Settings" of my E-mail module by inserting the same information (POP3, etc. ...), all goes well and I can recover e-mails on this address ...

But this means that I have to log into the Sugar CRM's account of these 4 people to set the "support@domain.com" account in their E-mail module ...

My problem:
- If I have to do that, I don't see the advantage to setup e-mail accounts in the Admin section and create folders group
- If I do this for the future 15 or 50 employees of my company that will be in charge of responding to e-mails received on "support@domain.com", it might be boring !

I hope to be quite clear by explaining my problem ...

Who can answer me, help me or tell me where to find the answer is / the welcome (e)!
Thank you in advance!

[tjorge]

Nobody can help ??

[ktell]

Tjorge:
I have deployed 5.1 and ran group mail setting successfully. My suspect is that a cron job (batch job if using windows) needs to be created and run before group mail will be pulled in. Go to Scheduler and view the path for cron job. Hope this helps.