Compose Email Page is Blank

[mtindall]

I'm running 4.2.0d with the following Patches.

Asterisk Integration Patch: 0.0.9
LDAP User Auth Patch: 0.8.1

When I click compose email in SugarCRM all I get is a blank page. Can anyone help?

[cheshire]

Since I upgraded to version 4.2.0d, I have found the same thing. Actually, it did open an entire email composition page except for the field for inputing the body copy. I found that I could click on Text Only and get an input field to open, but that there would still not be any body copy in the received email. It would handle an attachment correctly, but no body copy to the message. Any updates to fixing this problem?

[mtindall]

I set my email to plain text and I have the same problem still. However, I get NOTHING, just a blank area where the subject, body etc should be.

[sugarchris]

Browser?

Email compose screens are initialized onLoad. Something may be broken in javascript, but in our testing IE6 and FF 1.x work fine.

[mtindall]

I've tested in:

Firefox 1.5.0.4
Safari 2.0.3
Internet Explorer....whatever windows has. I don't really use it, just tested for sanity.

all produce the same result.

[mtindall]

Bump, Bump, Bump ^

[rscameron]

We are having the same problem after installing LDAP 0.8.1 and astrisk intergration 0.0.9 - has anone found a solution??

We are running the Spike Windows verstion of sugar 4.2.0d

Andy Goater

[Proware]

Same problem here after installing 4.20d

It was fine before that however had same problem with composing an email template.

[Proware]

Try this:

. If you edit
include/FCKeditor_Sugar/FCKeditor_Sugar.php and look for some code like
the following:

if(isset($GLOBALS['PHP_SELF']) &&
!empty($GLOBALS['PHP_SELF'])) {
$host = $GLOBALS['PHP_SELF'];
} else {
global $sugar_config;
$host = $sugar_config['site_url'];
}
$this->Config["CustomConfigurationsPath"] =
$host."/include/FCKeditor_Sugar/myfckconfig.js?". time();

And change it to:

global $sugar_config;
$host = $sugar_config['site_url'];
$this->Config["CustomConfigurationsPath"] =
$host."/include/FCKeditor_Sugar/myfckconfig.js?". time();


I use port forwarding and this was screwing it up.

[russgalleywood]

I haven't tried the last suggestion but I have this problem now too after installing the LDAP module and using 4.2d. I have also installed the EN_GB language pack.

Also, weird thing is, I cannot successfully test my email settings in 'Inbound Email Settings', it always says my username or password is incorrect, however I can check for new emails and recieve them within Sugar! I have even tried to test email settings using my own details whilst logged in as Admin who is not using LDAP for logon, this still doesn't work.

Does Proware idea work or has anybody else figured it out and are my two problems related?

Thanks for any help