composing email, duplicate name in "From:" drop down list issue

[teldarren]

When composing an email, the name and email is listed twice in the "From:" drop down list.

From: FirstName LastName (my@email.com)
FirstName LastName (my@email.com)

The reason why this is a big deal is because when i use the 1st one (default) the email does NOT show up the gmail "sent items" folder (IMAP). The email is ONLY in the local sent items folder.

Now, when I click on the drop down for the "From:" field and select the 2nd name, it works as it should. I get a copy of the email in the gmail sent items and the local sent items folder.

I know that I can just click on the 2nd name when I send the email, but that does not help all the end-users I am going to get calls from, when they forget to do that each time they send an email. I want the actual fix for this..... Please.

I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[sgandhi]

1st entry is a system outbound entry and the other entries are tied to your personal/group account. Look at the forum http://www.sugarcrm.com/forums/showthread.php?t=42749 and make the code change accordingly. Look at the developer blog http://developers.sugarcrm.com/wordp...mail-in-sugar/ to learn about email configuration and look at Using Monitored Folders section to learn about Sent Folder functionality.

-Samir

[teldarren]

I backed up my copy of \sugarcrm\modules\Emails\EmailUI.php
and replaced the code per the instructions listed here.

It's no good though.
When composing an email, the name and email is STILL listed twice in the "From:" drop down list.

When I use the default (top), now I get 3 copies of an email in sent items. 2 show up in gmail sent items, and 1 in the local sent items in crm. but the email does make it to the destination. However, my HTML email signature is no longer working.

When I use the bottom option in the "From:" field, I get no email, no sent items, nothing.

So, whats next?

Thanks,

Darren

PS...I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[sgandhi]

For the GMAIL Inbound account/GMAIL oubound account, do not set up the Sent Folder as GMAIL creates a copy of that email in the GMAIL's sent folder and because you have set up a Sent Folder in Sugar, we will end up in creating one more copy of that email and thats why you have 2 copies of the same email in GMAIL's sent folder. When you sent an email from sugar, there is a check box "Copy to Sent Email" which is checked by default so it will create copy in sugar sent folder. So if you don't want a copy in Sugar, then uncheck that checkbox.

The bottom option is for the system account. So you need to setup a system account in Admin->Email Settings area. So the Email is using this system account to send and email and if its not correct or not set up properly then no email will be send out and no copy of that email will be created in sugar sent folder

-Samir