Contact issues

[C_Boyer]

Greetings,

I am having an issue with my contacts. My name appears as the contact name in every record, as well as the assigned to name. If I create a vfile to Outlook the name appears correctly. If I wanted to use Outlook for my CRM I would, but I do not.

Any suggestions?

Chuck

[Angel]

I've seen this happen before. It is an odd issue relating to the user's preferences.

Fixing it is a bit cumbersome as it requires direct access to the database.

Assuming you have that access, you'll first want to get the ID value that corresponds with your user name. You can get that from the user's table. For the purposes of the example, we'll assume the value is '123456'

Next, you'll want to mark your existing preferences as deleted, in particular, those relating to the Contacts module. The following query would do it for you (assuming the above referenced ID value is the correct one):

update user_preferences set deleted = 1 where assigned_user_id = '123456' and category like 'Contacts%'

Refresh your view on the Contacts module after doing that and verify all is fine.