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Thread: Contact List not populating

  1. #1
    SDuhl is offline Junior Member
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    Default Contact List not populating

    Here is the situation that I am having with the contacts list. This happens in multiple places, anywhere that I am trying to attach a contact to a record. Here is the example.

    1. Go into Opportunities tab
    2. Select an opportunity
    3. Within the opportunities tab, scroll down to contacts
    4. You are given two choices, "Create" and "Select"
    5. Choose "Select"

    This should pop up a separate window in which to search your contact database. The window pops up but I am unable to search through existing contacts, it is as if the contacts database were blank. I can do this with the Leads tab and it works just fine.

    Any help will be greatly appreciated.

    Scott

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Contact List not populating

    Hi Scott

    Are you able to reproduce this issue in a fresh sugar installation, same version you are playing, with demo data?
    I´m not able to reproduce it under 5.2.0d version.
    Did you customize anything on Contacts module? Any installed package?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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  3. #3
    SDuhl is offline Junior Member
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    Default Re: Contact List not populating

    We did a fresh install, using the production data, and the problem has persisted. We are running version 5.0.0i without any customization to the contacts module.

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Contact List not populating

    Well

    What can I say: There is a sql error on Contacts popup.
    When you have records inside a module and its popup returns no records on ListView so the ListView sql query is broken.
    Follow the steps on this thread to debug the issue.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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