Contact Search

[LGnord]

Hi,

Some of my contacts are not visible when I make a contact seach...

1. I use sugar CRL v5.0
2. I open Opportunities tab.
3. I click on an existing opportunity.
4. I use the contact sub-panel.
5. I click on select.
6. On Contact Search window, no contact are displayed (enven if I clear all fields in the request; Account Name have by default value of the account name of the opportunity).

But if I click on create contact (on Contact Search window)
7. I fill the Last name field.
8. I Click on save.
9. sugarCRM answer me:

The contact record you are about to create might be a duplicate of a contact record that already exists. Contact records containing similar names and/or email addresses are listed below.
Click Save to continue creating this new contact, or click Cancel to return to the module without creating the contact.


If I make steeps 1-6 with leads, I have no problem.

Why my contact is not visible in step 6? What can I do?

Thanks for your help.

[greenie]

Hi,

I experienced a similar problem a while ago. Not sure if this will help you but if you are using version 5.0 try clicking on "My Account" at the top and then to click on "User Preferences". This resets your user settings. You will be logged out in the process. Just log in again, hopefully this fixes your problem.