Results 1 to 3 of 3

Thread: Converting lead of existing account

  1. #1
    marclangston is offline Sugar Community Member
    Join Date
    Oct 2009
    Posts
    98

    Default Converting lead of existing account

    I'd like to find a way to force the Lead conversion process to use the (existing) Account/Account ID already contained in an imported Lead. An example:

    Marketing has identified several existing customers (Sugar Accounts) that might be interested in a new product. We'd like to create Leads and not Opportunities since there is still a reasonable chance the customer really won't be interested. I can easily import a bunch of Leads in to the system, assigning them to the Account owners as well as including an import column for both Account Name and Account ID.

    However, when I get to Lead conversion, the default process tries to re-create the Account. The user either has to a) correctly navigate the "Possible Duplicate Account" screen or b) relate the Lead to an existing Account by selecting from a list from the Lead conversion screen. Neither of these options has a high success rate with my users - it's just unusual enough that people get confused with the whole process. So I'd like to avoid either option and just get the Lead conversion process to use the Account/ID information that I've already imported with the Lead. No "possible duplicate" message, no choosing from a list of every account in the system.

    Can anybody suggest how to do this? I think the same issue arises if I create a Lead from the Account sub-panel: even though I created the Lead from "within" the Account, the Lead conversion process won't simply use that account.

    Thanks.
    marc

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
    Location
    São Paulo - Brazil
    Posts
    8,335

    Default Re: Converting lead of existing account

    You would need to modify both modules/Leads/ConvertLead.php and modules/Accounts/AccountFormBase.php in order to accomplish such feature.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    marclangston is offline Sugar Community Member
    Join Date
    Oct 2009
    Posts
    98

    Default Re: Converting lead of existing account

    Thanks, Andre. I'm going to pass this information along to a co-worker and I might be back asking for some clarification and/or direction.

    marc

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Keeping Custom Lead Data When Converting Lead -> Account
    By matthewfong in forum General Discussion
    Replies: 11
    Last Post: 2010-11-23, 02:38 PM
  2. Replies: 2
    Last Post: 2009-08-27, 07:55 PM
  3. add field in account for while converting lead
    By sidh211 in forum Developer Help
    Replies: 2
    Last Post: 2008-09-01, 05:15 AM
  4. Replies: 0
    Last Post: 2007-03-08, 01:26 PM
  5. add account not working when converting lead
    By ricardo.reis in forum Help
    Replies: 0
    Last Post: 2005-10-07, 10:06 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •