Cookie Problems

[Scott_Savage]

Hi Everyone,

I am having some issues with cookies under SugarCRM 4.5.0. Basically i was logging in fine and everything was going well. I was playing around the the studio tool, but wasn't hacking code or anything and suddenly nothing works! I just get a white screen (no code at all) with whatever URL I try and go to.

There is no information in sugarcrm.log and the IIS log appears as follows:

2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /index.php action=index&module=Home 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /include/javascript/cookie.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /themes/Sugar/calendar-win2k-cold-1.css s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /jscalendar/calendar.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /jscalendar/lang/calendar-en.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /jscalendar/calendar-setup_3.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/YAHOO.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:37 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/log.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/dom.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/event.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/animation.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/connection.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/dragdrop.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:39 W3SVC138942212 192.168.0.6 GET /include/javascript/yui/ygDDList.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:40 W3SVC138942212 192.168.0.6 GET /include/javascript/sugar_3.js s=4.5.0&c= 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:40 W3SVC138942212 192.168.0.6 GET /cache/jsLanguage/en_us.js s=4.5.0&c=&j=1 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0
2006-09-09 05:07:40 W3SVC138942212 192.168.0.6 GET /cache/jsLanguage/Home/en_us.js s=4.5.0&c=&j=1 80 - 192.168.0.22 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.1;+.NET+CL R+1.1.4322;+.NET+CLR+2.0.50727) 200 0 0

And that is where is stops (note I have this exact same error and log under different browsers and computers). If however I delete all cookies and go back to the site root then it presents me with a login screen. If I login then I get a page not found error, and upon refresh a blank white page. As you can tell this makes it a bit hard to do anything. I try changing the module name etc and it makes no difference. Help me please!!!

[Scott_Savage]

Ok don't worry about me, I am an idiot...:-)

The bug is not in cookies at all, but rather in the customisation that I did.

For some reason one of the fields somehow got the label set to '\'. Why does the label editor put a slash in front of all the field labels?? Anyway because there was only a slash this escaped the losing ' and therefore there was an error in the /custom/modules/Contacts/language/en_us.lang.php file. It is a bug then, just nothing to do with cookies... Sorry!