Create Case From Email

[Mike The KID]

Help!

I'm having trouble trying to configure automatic case creation off of an email. I've turned on the scheduler, my personal email gets inbound and outbound, i've created a team and told the inbound email to collect email for the group folder. But no cases are ever created.

How can I verify that my scheduled job to scan inbound emails is working?

Is there something I'm missing for this to work??

Thanks!

[richard.woods]

Morning Mike,

Had the same issue...

Have a look at http://www.sugarcrm.com/forums/showt...hlight=cronjob

basically for the scheduler to worj you need the cronjob running which is a simple one line of code (as mentioned @ the bottom of the scheduler itself) that starts with * * * * just copy and paste it into the cron.php file and you're away.

[offcourse]

Hi

How does that apply to windows? I added the piece of code that sugar presents in admin->scheduler to a batch file and put it in windows scheduled tasks. But still no case was created.