creating a new case from a monitored mail box

[kingdzt]

I am trying to setup Sugar to that when an email arrives in a specifed inbox a new case will be automatically created.

i know that Sugar can read the mailbox as in the email viewer the mails can be seen.

i know that the scheduler is running every minute to check the email box.

for some reason though when a new email arrives a new case is not created.

do i need to add certain tags into the email so that Sugar can know which fields to populate?

TIA

dan

[Angel]

This is a not a feature of the product. Please search the forums and you will find various threads covering this same topic.