crm not working after php upgrade

[lrojas]

Hi guys hopefully you guys can help me resolve this issue. I am running a linux server with apache 2.2.3, mysql 5.0.77, running sugar 5.2.0d I just updated my php from 5.1.6 to 5.2.11 and it broke my crm. what could be causing this issue? how can I fix it? thanks for the help

[jjwdesign]

Here's some ideas that may help.

1. Create a file phpinfo.php and make sure you can get PHP to display.

 <?php
phpinfo();
?>  

2.) Check the compatibility of your new PHP version with the SugarCRM install docs.

3.) Check and double check the DB connection, user and user permissions to that database.

If that doesn't work, pray that Andre' (Andopes) comes along and helps with your issue. Good luck,

Jeff

[kuske]

Can you describe in detail what you mean by "broke"?

[lrojas]

Here's some ideas that may help.

1. Create a file phpinfo.php and make sure you can get PHP to display.

 <?php
phpinfo();
?>  

2.) Check the compatibility of your new PHP version with the SugarCRM install docs.

3.) Check and double check the DB connection, user and user permissions to that database.

If that doesn't work, pray that Andre' (Andopes) comes along and helps with your issue. Good luck,

Jeff

What should I be looking for in the php info? I dont have the install docs, is there a place where I can find them?

Can you describe in detail what you mean by "broke"?

well the login page is not working. take a look for your self. http://crm.cantorque.com. Thanks for the help.

Does any one know if this version of sugar is not compatible with php 5.2.11? Thanks for the help.

[andopes]

A workaround is:
Edit the file include/utils.php
Go to function "setPhpIniSettings"
Comment the code:

 if(function_exists('gzclose') && headers_sent() == false) {
ini_set('zlib.output_compression', 1);
} 
  

Cheers

[lrojas]

A workaround is:
Edit the file include/utils.php
Go to function "setPhpIniSettings"
Comment the code:

 if(function_exists('gzclose') && headers_sent() == false) {
ini_set('zlib.output_compression', 1);
} 
  

Cheers

Andopes, you are a life saver. If I could I would buy you a beer. Thanks alot.

[Angel]

You should really upgrade to 5.2.k at your earliest. PHP 5.2.11 is not supported by 5.2.d

As Andopes indicated, the solution you obtained is a workaround. Given that version of PHP is not supported by that version of Sugar, other issues may pop up unexpectedly.

[lrojas]

You should really upgrade to 5.2.k at your earliest. PHP 5.2.11 is not supported by 5.2.d

As Andopes indicated, the solution you obtained is a workaround. Given that version of PHP is not supported by that version of Sugar, other issues may pop up unexpectedly.

Angel, Thanks for the info. should I do the silentUpgrade CE 5.2.0k.zip? why not just upgrade to 5.5.1? is it still buggy? Thanks again.

[Angel]

The silent upgrade or the upgrade wizard should both work.

As for upgrading to 5.5.1, I would strongly urge you not to do that. It is a beta release, so there are bound to be problems with it.

5.5 is production ready, but as a general rule of thumb, I always advise people to not upgrade until a few months after release (*regardless* of software or vendor, please don't interpret it as a knock on Sugar).

That being said, it seems as though the vast majority of "gotchas" related to 5.5 have been flushed out and solutions have been discovered, so you'd probably be pretty safe upgrading. Upgrade a cloned instance first though, especially if you have custom modules within your instance.

[jjwdesign]

Here's the 5.2 Compatibility Matrix Link

http://developers.sugarcrm.com/docs/....2.0d.2.4.html

It's always best to stick with the matrix, as it's almost impossible to keep up with all the version differences.