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Thread: .csv account import error

  1. #1
    GreggInSanDiego is offline Junior Member
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    Mar 2007
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    4

    Unhappy .csv account import error

    I am trying to import several .csv files that were exported from Google Docs. Any help on how to correct things so I can import would be great. Thanks Gregg.

    I keep on getting this error:

    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (61) on line 62 in file /Users/gregg/Sites/GreatHealthCareTalent/SugarCE/include/utils/external_cache/SugarCache_Memcache.php
    WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (61) on line 62 in file /Users/gregg/Sites/GreatHealthCareTalent/SugarCE/include/utils/external_cache/SugarCache_Memcache.php


    MY SYSTEM PHP INFO
    Running Apache/2.2.13 (Unix) mod_ssl/2.2.13 OpenSSL/0.9.7l DAV/2 PHP/5.2.9 mod_fastcgi/2.4.2
    PHP 5.29

    memcache

    memcache support enabled
    Active persistent connections 0
    Revision $Revision: 1.94 $

    Directive Local Value Master Value
    memcache.allow_failover 1 1
    memcache.chunk_size 8192 8192
    memcache.default_port 11211 11211
    memcache.hash_function crc32 crc32
    memcache.hash_strategy standard standard
    memcache.max_failover_attempts 20 20

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
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    Default Re: .csv account import error

    At what point in the process is this failing and is sugar working correctly otherwise?

  3. #3
    GreggInSanDiego is offline Junior Member
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    Mar 2007
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    4

    Default Re: .csv account import error

    It is failing after clicking on the Import button ... after setting up mapping. This import is of Accounts and there are a few custom fields that I had to create so all data is transferred.

    This is a fresh install of SugarCE and so far have not found any other problems.

  4. #4
    JDogHerman is offline Member
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    Default Re: .csv account import error

    Having same error here

    [QUOTE]NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211, udp 0) failed with: Connection refused (111) on line 62 in file /var/www/sugarcrm/include/utils/external_cache/SugarCache_Memcache.php/QUOTE]

    Does any one have a suggestion on how to fix this as i really need to be able to import contacts
    Last edited by JDogHerman; 2010-01-08 at 07:04 PM.

  5. #5
    JDogHerman is offline Member
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    Default Re: .csv account import error

    Ok I figured it out...

    I needed to install memcache. and remember to start the daemon

  6. #6
    vstokesjr is offline Senior Member
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    Dec 2009
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    33

    Default Re: .csv account import error

    Sugar: 5.5.0 CE
    Platform: Linux/Apache
    PHP Version 5.2.9

    We are having the same issue as well while importing targets...

    Quote Originally Posted by Error
    NOTICE: [8] Memcache::connect() [memcache.connect]: Server localhost (tcp 11211) failed with: Connection refused (111) on line 62 in file sugarCRM/include/utils/external_cache/SugarCache_Memcache.php

    WARNING: [2] Memcache::connect() [memcache.connect]: Can't connect to localhost:11211, Connection refused (111) on line 62 in file sugarCRM/include/utils/external_cache/SugarCache_Memcache.php

    Here is our memcache configuration (provider controls this, we do not):

    Quote Originally Posted by memcache
    Active persistent connections 0
    Version 2.2.5
    Revision $Revision: 1.111 $

  7. #7
    areafiftyone is offline Junior Member
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    Feb 2010
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    1

    Exclamation Re: .csv account import error

    Has anyone managed to resolve/address this issue. I'm trying to import a csv of 5,000+ contacts and getting the same memcache error.

    Thanks
    Gareth

  8. #8
    mkb5150 is offline Junior Member
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    Apr 2010
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    Default Re: .csv account import error

    I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

    Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

    'external_cache_disabled' => true

    This will disable the caching and get rid of the nasty error.

  9. #9
    prexecom's Avatar
    prexecom is offline Sugar Community Member
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    Montreal
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    Default Re: .csv account import error

    Quote Originally Posted by mkb5150 View Post
    I found one way around the problem if you don't have root access and can't modify php.ini or install anything... I am running Community Edition and this is what I did to fix it:

    Open up config.php in the sugar installation directory. You should see $sugar_config = array(...). Add the following index/value pair:

    'external_cache_disabled' => true

    This will disable the caching and get rid of the nasty error.

    This was the better answer for me, in contrast to available memcache.zip install

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