Custom Call status not making it to history

[ronshoe]

I would like to have the Calls module track all possible options for a telesales call: Held, Not Held, Planned, and Voicemail. For calls when I leave someone a voicemail, "Held" creates the perception that an actual real-time conversation took place. "Not Held" makes it look like the attempt was not made. I want to document left voicemails.

So, I added Voicemail as a Status option in Studio, but now calls with the Voicemail status do not show up under the History subpanel, whereas the default values, Held, Not Held, & Planned do. However, the voicemail calls do show up when I click the "View Summary" button.

How can I get it so that a Voicemail call shows up in the History subpanel without having to View Summary?

Thanks very much for any and all suggestions and/or assistance.

[chinwoei]

ronshoe, here is some of my finding on this.
you maybe go to modules/Calls/subpanels/ForHistory.php file
then at the

'where' => "(calls.status='Held' OR calls.status='Not Held')",

add " OR calls.status = 'Voice Call' " at behind of the 'Not Held'.

It should be work after that.