Custom Fields in Module Cases

[lizesc]

I have set up custom fields in Accounts and Leads, and they work without a problem.

I'm having issues with creating custom fields in Cases.

They show up in the case_cstm table as a column. They also show up fine in the detail and edit.

However while the field exists, if you populate it with data it won't save.

I tried making it a required field, and SugarCRM does make me enter info into the field, but it does not save.

The first time that I noticed that those module's custom fields were not working I deleted them and re created them.

This did not help.

I then repaired the database and did a quick repair and rebuild.

That did not help.

I've turned on debugging and see no errors that come up when I make an update to a case with custom fields-- however I have noticed that there are no custom table joins when making the update.

Any ideas?

[kuske]

Which environment do you have? linux?
Then you MUST set the rights of the whole Sugar directory, including the root directory itself with

chmod -R 775 <sugar-root-dir>

to 775.

If this is not set, Sugar cannot create new dirtectories.

[lizesc]

Did the upgrade and all is ok.

~LIZ