Custom Fields not displaying Information

[jeffreyvsmith]

Here is my situation. I've been working on upgrading our 4.0.0 version to the latest version. I managed to get through all the upgrades and at each step I just checked the boxes to discard any customizations.

I'm at version 5.2.0e now and I am trying to reapply the custom fields we have but am running into a problem.

I have a field, DS_Category_c for example. The table exists just fine in the database and has information in the columns. But, if I go into the cases' detail view, nothing is shown for the category.


After experimenting, I was able to fix one field doing this same thing by:
1. Delete the custom field (DS_CreatedBy_c)
2. Make a new custom field using the same settings, dropdown list, etc.
a. Tried to make a new cstm field using the same name, but when I saved it was in all lowercase (ds_createdby_c)
3. Rename the existing column in the cases_cstm table (DS_Createdby_c) to my new custom field name (ds_createdby_c)
4. Add the new field to my detail view layout
5. Done.

That worked and displayed my existing db information in the detail view. But, this sure seems like the long way around. So, how do I fix the fields without having to recreate and rename, etc.? I am not sure where to look... I've attached an image with pertinent info hopefully. Thanks,.