Custom Module Accounts Showing in DB But Not in List in SugarCRM Interface

[eysikal]

I have a custom module called Merchants that is deployed and showing up in the SugarCRM interface.

When I add a Merchant through the SugarCRM interface, it appears to add the Merchant account and a new row is inserted into the proper spot in the database. However, the Merchant account list in the SugarCRM interface shows nothing!

I will add that we just recently had to reinstall SugarCRM due to issues with custom modules not installing/uninstalling fully. So I have just reloaded the custom modules and am experiencing this problem.

I really don't even know where to begin in troubleshooting this issue. Any help/ideas would be greatly appreciated.

[salesagility]

start by going to admin>repair>quick repair and rebuild

[eysikal]

start by going to admin>repair>quick repair and rebuild

Thanks for the idea. I should have mentioned that I've already repaired and rebuilt and SugarCRM seems to think everything is fine.

[salesagility]

Don't mean to be TOO simple ... but have you clicked on Clear on the Merchant List View to make sure there are no search masks being applied?

[eysikal]

Don't mean to be TOO simple ... but have you clicked on Clear on the Merchant List View to make sure there are no search masks being applied?

I actually noticed this before you pointed it out--but you nailed it! For some reason, there was a '5' in the search filter. This '5' also appeared on other machines--not just mine. Weird. Must have been some sort of caching thing...?