Customer Portal Assigned to shows as LBL_ASSIGNED_TO_ID:

[npolite]

Hello,

We are running Sugar 5.0.0 Enterprise and I've come across an issue in the Customer Portal. When you view an existing Case the Assigned to Label is being displayed as LBL_ASSIGNED_TO_ID:. Can anyone tell me where I can update this to show up correctly?

In studio I have a LBL_ASSIGNED_TO_NAME: which shows as Assigned to.


Thanks,
Nick

[randyc]

Seconding this. We are new users to Sugar, so our install is fresh. We have this exact issue show up. It also shows up on random Case pages if I recall correctly.

[heta]

hello Nick,

please check the language file of case module in your sugar instance, if the translation of the label LBL_ASSIGNED_TO_ID.

if it is not available, place it in custom language file to make ur change upgrade safe.

then rename the file cache/moduleFields/Cases/moduleFields.php in PORTAL

and re-login into portal.

i hope it helps & works for you.

[npolite]

Hi Heta,

Sure enough the entry was missing. I tried to add it and then removed the cached file but it still didn't work. I will log a ticket with Sugar support as this appears to be a bug.

Thanks,
Nick