Dashboard Issue while upgrading to 5.0.0d

[ketansoni]

Hello,

I'm a newbie to sugarcrm. I have sugarcrm 4.5.0h installed on my machine and it is working perfectly fine.Now i'm trying to upgrade sugarcrm from 4.5.0 to 5.0.0d. I have downloaded the upgrade zip file "SugarCE-Upgrade-4.5.1-to-5.0.0d".

Configuration details
----------------------
Operatin System : Linux
php : 5.x
MySQL 5.x
apache 2.x

First I made the neccessary changes in the php.ini file as follows

max_execution_time = 3000 ; Maximum execution time of each script, in seconds
max_input_time = -1 ; Maximum amount of time each script may spend parsing request data
memory_limit = 16M ; Maximum amount of memory a script may consume

; Maximum size of POST data that PHP will accept.
post_max_size = 20M

; Maximum size of POST data that PHP will accept.
post_max_size = 20M

I have given the full permission to webserver and the application files (i.e chmod -R 777...)

Now i followed the exact instructions given in upgrade guide. I tried using browser base as well using silentupgrade and it displays successfull. Infact after upgrading i also repaired extension and relationships.

Now after logging inside the sugarcrm applicatin it displays the correct version i.e 5.0.0d. But after clicking on the Dashboard menu, it displays blank page. It does not display any of the charts(I'm using the same database what i was using for 4.5). In 4.5 it was displaying perfectly but in 5.0.0d, chart goes missing.

In Sugarcrm.log file it displays as follows :
------------------------------------------------------------
Wed May 7 04:39:30 2008,757 [3255] FATAL SugarCRM - File does not exist on system: cache/modules/Contacts/form_SideQuickCreate_Contacts.tpl
Wed May 7 04:39:59 2008,466 [3358] FATAL SugarCRM - SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user
Wed May 7 04:39:59 2008,467 [3358] FATAL SugarCRM - SECURITY: User authentication for admin failed
Wed May 7 04:39:59 2008,817 [3257] FATAL SugarCRM - File does not exist on system: cache/modules/Contacts/form_SideQuickCreate_Contacts.tpl
Wed May 7 04:40:00 2008,733 [3341] FATAL SugarCRM - File does not exist on system: cache/modules/Campaigns/form_SideQuickCreate_Campaigns.tpl
Wed May 7 04:40:00 2008,755 [3341] FATAL SugarCRM - File does not exist on system: cache/modules/Campaigns/SearchForm_basic_search.tpl
Wed May 7 04:40:00 2008,756 [3341] FATAL SugarCRM - File does not exist on system: cache/modules/Campaigns/SearchFormHeader.tpl
Wed May 7 04:40:00 2008,764 [3341] FATAL SugarCRM - File does not exist on system: cache/modules/Campaigns/SearchFormFooter.tpl
Wed May 7 04:42:18 2008,530 [3395] FATAL SugarCRM - SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user
Wed May 7 04:42:18 2008,530 [3395] FATAL SugarCRM - SECURITY: User authentication for admin failed
Wed May 7 04:42:19 2008,216 [3373] FATAL SugarCRM - File does not exist on system: cache/modules/Contacts/form_SideQuickCreate_Contacts.tpl

I went through the entire forum and tried all the possible scenarios mentioned under it, but nothing worked.

Can anybody help me out please?

Thanks,
- ketan.

[DragonflyMaster]

Hi,
I know the upgrade works for 4.5.1, not sure about 4.5.0.
Maybe this is causing your problem...

[ketansoni]

Sorry i have 4.5.1h installed and then i tried upgrading it to 5.0.0d but nothing worked

Kindly help

-ketan,

[DragonflyMaster]

Ok, so let's see... Have you tried repairing roles?

[ketansoni]

I tried repairing replationships and repairing extensions from the admininstration section. It was done successfully but still chart goes missing

Thanks,
-ketan.

[ketansoni]

Yes, I also tried repairing roles but still stuck with the same issue. Is there any setting needs to be done?
Or is it an mysql issue?

Thanks in advance for help

-ketan.

[DragonflyMaster]

Hi ketansoni,
I've never tried that upgrade, so I don't know what is exactly causing this problem of yours.
What I can tell from your log is that you have an LDAP issue and some .tpl files missing, but I can't really give you a solution.
Maybe someone more skilled or experienced could help you, or maybe someone at SugarCRM could chime in.
Sorry dude...

[ketansoni]

No probs Dragon, Thanks for all your help!

[DragonflyMaster]

No probs Dragon, Thanks for all your help!

You are welcome,
not that I've helped you so much...