Default Email Sender Setting

[eskimo111273]

Can anyone tell me how to configure outgoing email to come from the user who is composing the email, instead of sending from our default system account?

[clint]

Have each user configure up their email account settings as described in the documentation.

[Herkimer]

Have each user configure up their email account settings as described in the documentation.

Hello Clint,

This is my first post, here on the Sugar forums. I have spent the last few months, doing my best to configure Sugar Community Edition for a client who's starry-eyed about how great Sugar is.

Personally, I'm not a huge fan. Sugar, though amazingly powerful, has proven to be very difficult to configure, learn, and use.

--The lack of effort that you put into your response to Eskimo is embarrassing. It's almost like you didn't even read his question. ("Hmmm, here's a question about email. I think I'll just give him a link to the Documentation.")

[Herkimer]

Can anyone tell me how to configure outgoing email to come from the user who is composing the email, instead of sending from our default system account?

Hi Eskimo,

I had this EXACT same problem. I searched high and low (almost ten hours) for a way around this. Fortunately, one of our team members is a remarkable developer, and found a solution after about 6 minutes of searching. It's a hack, but it's working well for me. --Use this fix at your own risk--

In the file /modules/Emails/EmailUI.php

Comment out this block:

if(!empty($system->id)) {
require_once('modules/Administration/Administration.php');
$admin = new Administration();
$admin->retrieveSettings(); //retrieve all admin settings.
$ieAccountsFrom[] = array("value" => $system->id, "text" =>
"{$ret['name']} ({$ret['email']})");
}

Best Regards,

-nem

[teldarren]

That block of code show up multiple times in the /modules/Emails/EmailUI.php file.

Which one get commented out? Will this also resolve my issue of having duplicate emails listed in the "From:" field? I don't want to have to manually select the bottom option to have my emails go out as the user.

Thanks,

Darren

I am running the following.....

Windows 2003 Small Business Server w/SP2
SugarCE/5.2.0a (Build 5447) (Fast Stack Installer 5.2.0 with 5.2.0a patch applied)
Apache/2.0.59 (Win32) mod_ssl/2.0.59 OpenSSL/0.9.8e
MySQL/5.0.45
PHP/5.2.5

[NFerreira]

Is there any way to resolve the issue of having duplicate emails listed in the "From:" field without having to change de code?


Best Regards,
//NF

[teldarren]

is there anyone who can help us out with this?

[nirmit]

Hi All,

Sugar has come up with an advanced emails module which I do believe has a learning curve. To simply attain the functionality that you need, set up out going servers for individuals in the email settings. This should work as you require.

Moreover, about the commenting thing, SugarCRM takes the default system settings for OutBound emails if not accont specific settings are defined. Else, if no out bound is defined, many mail servers will identify the email as spam. Its better to keep the code as it is.

Thanks,
Nirmit

[clint]

We fixed this in the upcoming 5.2.0 patch C (Solana). The bug number is 27466.

[teldarren]

What is the estimated release date for Solana?

Also, I looked at the details you referred to in "Bug 27466".

The subject is correct.....

make the system From email address the last entry in the dropdown, not first

Hoever the description is what I have a problem with....

The functionality listed in this thread needs to be the default behavior.

http://www.sugarcrm.com/forums/showthread.php?t=42749

I tried using the fix list in that thread and it worked half of the time, but it also killed my HTML signatures that I set up.

I have not done any in-depth testing to be sure. its just what happened. I could have also been doing something wrong as well. don't know.


Thank you for providing the info. I appreciate it.

Darren